Server

Memphis, TN

Major Responsibility: Provide outstanding and personalized food and beverage service to restaurant customers.

Supporting Actions:

• Receive daily section assignment from manager; Set up and stock station as required.
• Smile, greet and focus on customers when approaching their table; Introduce oneself and inform guests of any specials or menu changes;
• Offer and serve cocktails or beverages; Apply active listening skills as they state their order.
• Inquire as to whether or not any guests have food allergies that the Chef/kitchen team should be aware of.
• Be fully knowledgeable of menu offerings and be prepared to accurately answer questions, such as where food products come from, how food is prepared, tastes and textures, etc.
• Make specific beverage, appetizer, entrée, and dessert recommendations based on personal preferences and experiences with other guests.
• Answer questions regarding wine list, where wines come from, the vintage, suggested food pairings, aromas and flavors, etc.
• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
• Incorporate suggestive selling or up-selling techniques, as appropriate; Verbally confirm order back to customer to ensure accuracy.
• Process orders in the proper sequence by accurately entering into POS.
• Inform culinary staff in a timely and accurate manner when special requests are received.
• Receive and prepare food and beverage items for delivery to customer; Check all items for quality and completeness, ensuring that presentations are attractive, appetizing and consistent.
• Anticipate guests needs; Ensure that all necessary condiments and accompaniments are provided.
• When items are received by customer, monitor to ensure their satisfaction; Continuously check back and respond to any additional requests.
• Prepare final bill and present check to guest; Accept payment and process credit card charges or make change (if applicable).
• Thank guests for their visit and invite them to return.
• Call on assistance of manager in instances of customer dissatisfaction.
• Perform opening and/or closing side work according to established checklists.

Major Responsibility: Contribute to CRG's goal of 100% guest satisfaction through teamwork and personal commitment.

Supporting Actions:

• Follow all CRG uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus person with clearing and resetting tables, or assist host/hostess with answering phones or seating guests if necessary.
• Participate in and foster positive team relations with fellow servers, employees of other departments and management.

Major Responsibility: Maintain CRG's standards for safety, cleanliness and sanitation throughout restaurant areas.

Supporting Actions:

• Check and stock supplies in assigned section, as appropriate.
• Continuously monitor section for cleanliness; Wipe surfaces, remove trash and debris, etc.
• Maintain station with service items such as ice, napkins and eating utensils if applicable.
• Follow all CRG's practices for safe food handling and proper hygiene, including wearing gloves, keeping hair tied back, hand washing, cross-contamination, etc.; Perform duties in accordance with ServSafe guidelines.
• Comply with established CRG's standards for safe usage and maintenance of food service equipment; Report any malfunctions immediately to manager.
• Wash and dry hands frequently.
• Utilize box cutters for opening boxes.
• Utilize proper lifting procedures; Utilize a hand truck or cart to transport large items and ask for assistance when necessary.
• Do not move too quickly or run through front or back of house areas.
• Move cautiously near corners and when carrying things; Report any blind corners, problem floor surfaces, or hazardous areas.

Major Responsibility: Process sales transactions according to CRG's standards.

Supporting Actions:

• Learn and utilize operational procedures for POS system and register to efficiently process customer purchases.
• Follow all guidelines for collecting payment, including credit card transactions and proper cash handling.
• Verify authenticity of large bills; Verbally count change back to customer.
• Work with manager to perform refunds and voids in accordance with CRG's policies.
• Continuously verify register drawer to maintain proper balances at all times.
• Prepare cash and receipts for Supervisor/Manager to review; Prepare drops as necessary.

Job Qualifications/Skills

Required:

• High school diploma or equivalent.
• TABC certified
• 21 years of age or older
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Ability to perform simple mathematical calculations, to include addition, subtraction, multiplication and division.
• Ability to utilize a calculator, change counters and manually count and accurately make change for transactions involving large sums of money.
• Ability to work well independently.
• Ability to work well in a high stress, fast paced environment.
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Technology aptitude for working with POS and digital register.
• Strong skills for providing guest service with keen ability to connect easily with customers.
• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.

Other Requirements:

Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers). Hours may be extended or irregular to include nights, weekends and holidays.


Must be able to meet the following requirements with reasonable accommodation:

• While performing the duties of this job, an employee is regularly required to stand for prolonged periods of time.
• The employee must be able to use hands to finger, handle, feel, reach with hands and arms, and taste or smell.
• The employee is occasionally required to stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet.
• Ability to physically walk approximately one-fourth (¼) of a mile
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• While performing duties of this job, the associate is frequently exposed to moving mechanical parts and extreme heat.
• Employee must be able to perform repetitive motions.
• The employee is occasionally exposed to wet and/or humid conditions and extreme cold.
• Employee must be able to work in a cold environment - such as when working in walk-in refrigerators.
• The employee frequently has hands in soapy water and/or cleaning and sanitizing chemicals.
• Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Employee must be able to operate in an environment with moderate to high noise
• Employee must have the ability to walk with non-skid shoes at all times.