Project Manager

Job Summary Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or location: West Des Moines, Iowa job type: Contract salary: $63.75 - 68.75 per hour work hours: 8am to 5pm education: Bachelors Responsibilities Lead end-to-end delivery of wave migrations, from discovery and development through deployment. Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption. Influence executive stakeholders to prioritize and support migration efforts. Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative. Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases. Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions. Oversee integration of technologies such as IVR systems and agent scheduling tools. Qualifications Extensive experience in project management, change delivery, and change management within the financial services industry. Strong understanding of contact center operations and consumer banking. Proven ability to manage projects using both Waterfall and Agile methodologies. Experience with cloud platform migrations, especially involving customer service agents (preferred). Familiarity with technology integrations impacting agent performance and scheduling. Ability to work in a fast-paced, high-stakes environment with shifting priorities. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Benefits medical prescription dental vision AD&D life insurance short-term disability 401K plan (all benefits are based on eligibility) This posting is open for thirty (30) days. Additional Qualifications Extensive experience in project management, change delivery, and change management within the financial services industry. Strong understanding of contact center operations and consumer banking. Proven ability to manage projects using both Waterfall and Agile methodologies. Experience with cloud platform migrations, especially involving customer service agents (preferred). Familiarity with technology integrations impacting agent performance and scheduling. Ability to work in a fast-paced, high-stakes environment with shifting priorities. #J-18808-Ljbffr