Head of HR Business Process Architecture

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Business Systems Analysis

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

J&J HRhas an ambitious Visionofdigital-first, employee-centricworkforce experiences that are simplified, personalized, and measurable. We are designing end-to-end journeys that useautomation, data, and AIto orchestrate seamless support "in the flow of work," freeing employees, people leaders, and HR to focus onhigher‑impactmoments that matter

As theBusinessArchitecture Leader, Youwill beaccountable fordesigning how people, process, and technology come togetherto deliverend‑to‑end,persona‑centricHR experiences, with a primary focus on theemployee experienceacross complex,multi‑functionalandmulti‑systemenvironments.

This roleoperatesas abusiness architecture and workflow design capability, sitting upstream of product build and system configuration. The leader owns thedesign offuture‑stateHR workflows, ensuring HR services are intuitive, connected, andoutcome‑driven-before they are digitized, automated, orAI‑enabled.

The role leads a team of workflow designers and works closely withHR process owners, Product Managers, Technology teams, Data & Intelligence, and Change leadersto ensure experiences are designed holistically and delivered consistently across platforms.

Responsibilities:

End ‑ to ‑ EndWorkflow & Experience Design

• Own thedesign ofend‑to‑endHR workflowsacross the employee lifecycle, viewed through theemployee persona lens.

• Define howpeople,process, technology, and datawork together across multiple HR systems and touchpoints.

• Design workflows that cut acrossfunctions, HR domains, and platforms,eliminatingfragmentation andhand‑offs.

• Ensure workflows areexperience‑led,policy‑compliant, and operationallyviable.

Business Architecture &Future ‑ StateDesign

• Act as the business architect for HR workflows , translating HR strategy and operating model intent into executable designs.

• Create andmaintain future ‑ stateworkflow blueprints , including:

• Process flows and decision points

• System orchestration andhand‑offs

• Roles and accountability clarity

• Experience and interaction patterns

• Define the north ‑ starprocess maturity (manual → automated →AI‑assisted) before digital build begins.

Multi ‑ System& Orchestration Design

• Design workflows thatoperateacross multiple HR systems (e.g., Core HCM, Talent, Learning, Service Delivery tools).

• Define workflow orchestration patterns , including when and how work moves between systems, teams, and channels.

• Partner with Technology and Product teams to ensure designs are architecturally sound andfeasible , without owning system configuration.

Team Leadership & Capability Building

• Lead and develop a team ofbusiness workflow designers, setting standards, methods, and quality expectations.

• Establishcommon design artifacts, templates, and playbooksfor HR workflow design.

• Build capability in journey mapping, workflow modeling, experience design, and business architecture.

Cross ‑ FunctionalPartnership

• Partner with HROperations, Product Owners, and Technology teams to ensure designs reflectreal businessneeds.

• Act as a trusted design advisor to senior HR and Digital leaders.

• Ensure strong alignment betweenworkflow design, product backlogs, and change/adoption plans

Required Skills:

Preferred Skills:

Business Alignment, Cyber Investigations, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Operations Management, Organizing, Regulatory Compliance, Scripting Languages, Software Development Management, Succession Planning, Systems Development, Systems Management, Technologically Savvy

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year

Holiday pay, including Floating Holidays -13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave - 80 hours in a 52-week rolling period10 days

Volunteer Leave - 32 hours per calendar year

Military Spouse Time-Off - 80 hours per calendar year