Patient Safety Organization Manager

Department

10122 Enterprise Corporate - Patient Safety

Status

Full time

Benefits Eligible

Yes

Hours Per Week

Schedule Details/Additional Information

• Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
• Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation).
• No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Pay Range

$51.05 - $76.60

You will provide strategic, operational, and regulatory leadership for the Advocate Health Patient Safety Organizations (PSO), ensuring the effective design and execution of the Patient Safety Evaluation System (PSES). Leads a coordinated, data-driven approach to patient safety and quality improvement, leveraging advanced analytics and emerging technologies to identify risk, reduce harm, and improve outcomes while enabling protected shared learning, regulatory compliance, and measurable reduction in harm across the enterprise.

You will serve as a key advisor and liaison to internal leadership, PSO participants, and external regulatory entities, positioning the PSO as a trusted partner in advancing protected learning, system reliability, and innovation in patient safety. This role has 3 direct reports.

Major Responsibilities

• Lead the vision, strategic direction, and operational advancement of the PSO as a core enterprise asset, aligning with safety, quality, and high reliability priorities while driving system-wide improvement, scaling leading practices, and expanding participation and value-based services to support long-term sustainability.
• Oversee the design, implementation, and continuous improvement of the Patient Safety Evaluation System (PSES), ensuring standardized processes for identifying, collecting, managing, integrating, and protecting Patient Safety Work Product (PSWP) across clinical, operational, and technology workflows.
• Ensure full compliance with PSQIA, AHRQ PSO requirements, and applicable regulations by maintaining PSO listing, upholding PSWP protections, and partnering with Legal, Compliance, and Accreditation to align with evolving regulatory, confidentiality, and legal standards.
• Lead enterprise safety analytics by leveraging advanced data capabilities, including artificial intelligence, to identify risks, detect emerging patterns, generate predictive insights, and enable data-driven improvement through a secure, ethical, and integrated analytic ecosystem.
• Design and facilitate structured safe table processes that enable protected, multidisciplinary learning, promote psychological safety, and translate insights from internal and external collaboration into actionable system-level improvements.
• Serve as the primary liaison to internal and external stakeholders, building strategic partnerships, leading communication efforts, and strengthening engagement to enhance the reach, alignment, and value of PSO services.
• Develop and advance organizational capability through education on PSO frameworks, safety science, and data interpretation, fostering adoption of protected learning systems and strengthening the application of insights to improvement.
• Direct PSO operations and governancefor the PSO teamand program, ensuring effective management of programs, policies, member agreements, and cross-functional initiatives to deliver consistent, aligned, and high-performing PSO services.
• Lead financial stewardship and growth strategy for the PSO by managing resources, expanding participation, developing high-value service offerings, and ensuring scalable, sustainable operations aligned with regulatory parameters.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• Clinical licensure preferred (e.g., RN or equivalent)
• Certification in patient safety or quality (e.g., CPPS, CPHQ) preferred or required within defined timeframe
• 5–7 years of experience in patient safety, quality improvement, or healthcare operations
• 2–3 years of experienceas a department leader,and leadingprograms, projects, or initiatives
• Experience working with safety data, reporting systems, or performance improvement programs

Education Required

• Master’s degree required (e.g., healthcare administration, public health, nursing, or related field)

Experience Required

• Significant experience in patient safety, quality improvement, or healthcare operations
• Demonstrated leadership experience in complex healthcare systems
• Experience with PSO operations, regulatory frameworks, or legal aspects of patient safety preferred
• Experience leveraging data analytics or advanced analytic tools to inform improvement initiatives

Knowledge, Skills & Abilities Required

• Deep knowledge of PSQIA, AHRQ requirements, PSWP confidentiality protections, and safe table practices
• Strong analytical and data interpretation skills, including familiarity with advanced analytics approaches
• Understanding of artificial intelligence applications (including large language models) in data analysis and decision support
• Ability to translate data insights into actionable recommendations and system-level improvements
• Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization
• Strong communication and presentation skills for executive and clinical audiences
• High level of integrity and commitment to confidentiality, ethical practice, and responsible technology use

Preferred

• Multi-site or enterprise-wide experience
• Comfortable with both hands on and strategy work
• IT and/or data management experience

Physical Requirements And Working Conditions

• Primarily remote work with extended periods of computer use
• Occasional travel for meetings, site visits, or conferences
• Ability to effectively communicate verbally and in writing with diverse stakeholders

#PatientSafety

#PSO

#Remote

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides strategic, operational, and regulatory leadership for the Advocate Health Patient Safety Organizations (PSO), ensuring the effective design and execution of the Patient Safety Evaluation System (PSES). Leads a coordinated, data-driven approach to patient safety and quality improvement, leveraging advanced analytics and emerging technologies to identify risk, reduce harm, and improve outcomes while enabling protected shared learning, regulatory compliance, and measurable reduction in harm across the enterprise. Serves as a key advisor and liaison to internal leadership, PSO participants, and external regulatory entities, positioning the PSO as a trusted partner in advancing protected learning, system reliability, and innovation in patient safety.