Quality Technician

Quality TechnicianAs a Quality Control Technician within Watson-Marlow, America Manufacturing Inc. site, you will be leading all actions regarding the conducting testing procedures of manufacturing processes to ensure that our products comply with our customers quality standards. Accordingly, you will be responsible for analyzing, monitoring and identifying quality gaps and issues and proposing continuous improvement initiatives and opportunities for the business to excel in.What you'll be doing:Support inspections, testing, and quality evaluations of raw materials, in-process materials, finished products, and environmental samples to verify compliance with specifications and quality standards.Monitor manufacturing and testing processes to ensure activities are performed in accordance with approved procedures, protocols, specifications, and standard test methods.Analyze quality data, identify trends, nonconformances, risks, and improvement opportunities, and support corrective and preventive actions (CAPA).Interpret test results against established specifications and control limits and make recommendations regarding product quality and disposition.Support the execution, investigation, and closure of Quality Events within the electronic Quality Management System (eQMS).Raise and manage nonconformances for internal quality issues and customer complaints, ensuring timely communication, investigation, and resolution with relevant stakeholders.Coordinate customer complaint responses and provide regular status updates to the Quality Assurance Manager.Review the effectiveness of corrective and preventive actions following implementation.Maintain, administer, and continuously improve the ISO 9001 Quality Management System (QMS).Create, revise, control, and maintain QMS documentation, including procedures, work instructions, forms, and records.Generate and coordinate change controls resulting from internal and external quality-related communications.Maintain quality records and provide general quality system administration support.Ensure compliance with BS EN ISO 9001, BS EN ISO 14644 Cleanroom Standards, applicable GMP requirements, and other regulatory requirements.Support and participate in internal audits, certification audits, customer audits, and audit follow-up activities. Perform internal audits and coordinate corrective actions to ensure timely closure of audit findings.Maintain and update calibration systems, coordinating equipment calibration, repair activities, and associated records with Supply Chain and Production teams.Ensure all inspection, testing, and measurement equipment is properly calibrated, validated, maintained, and operated safely.Maintain quality performance metrics and communicate results, trends, and improvement opportunities to management.Support supplier quality activities, including maintenance of supplier and performance reports.Provide guidance and coaching to employees on quality management system requirements, compliance expectations, and quality best practices.Collaborate with Supply Chain, Sales, Product Management, Engineering, Design, and Manufacturing teams to promote a culture of quality and continuous improvement.Support Quality and Compliance strategic initiatives and help align manufacturing quality practices across facilities.Participate in Watson-Marlow Fluid Technology Group (WMFTG) quality and compliance projects as required.Ensure compliance with all company health, safety, and environmental policies and actively contribute to safety improvement initiatives.Support the achievement of quality KPIs and business objectives by driving a culture of operational excellence, accountability, compliance, and continuous improvement.Consistently demonstrate professionalism, integrity, ethical decision-making, inclusivity, customer focus, and a commitment to delivering high-quality results.This is what you'll need to be successful in this role:Be organized, methodical, resilient and approachable with strong communication skillsBe delivery focused with strong attention to detail and an ability to work under pressureCan effectively and appropriately challenge othersCan use personal initiative to work collaboratively as one team with a "can do" approachExperience being part of a project teamHave strong commercial awareness with an appreciation of operational functionsHave a strong experience in manufacturing quality environments and practices, including ISO Standards such Develop an understanding of ISO 9001, 13485 or other, Good Manufacturing Practice (GMP)Competent with Microsoft software applicationAbility to work within Clean Room facilityThis position offers a salary range of (USD 28.00 - 35.00 Hourly). Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate's expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security.Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.Everyone is Included at Spirax GroupWe are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments.Equal Opportunity EmployerWatson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.Company OverviewAt Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile