Customer Service Representative

divh2Job Title/h2pWork Hours: 10am-7pm/ph3Job Responsibilities/h3ullistrongHandling Incoming Calls And Emails/strong: Answering patient inquiries regarding billing statements, insurance verification, appointment scheduling, pre-authorization for procedures, and general healthcare information./lilistrongPatient Registration And Demographic Updates/strong: Verifying patient information and updating records as needed./lilistrongInsurance Verification And Eligibility Checks/strong: Confirming patient insurance coverage and benefits./lilistrongClaims Processing And Follow-Up/strong: Assisting with submitting insurance claims and following up on outstanding claims./lilistrongPatient Navigation/strong: Directing patients to the appropriate healthcare provider or department based on their needs./lilistrongAddressing Patient Concerns And Complaints/strong: Listening to patient issues, investigating concerns, and finding solutions to resolve complaints in a timely manner./lilistrongProviding Information On Medical Services And Treatment Options/strong: Explaining procedures, costs, and potential side effects to patients in a clear and understandable way./lilistrongMaintaining Patient Confidentiality/strong: Adhering to HIPAA regulations by protecting sensitive patient information./lilistrongStaying Updated On Healthcare Policies And Procedures/strong: Keeping knowledge current on insurance guidelines, billing codes, and healthcare regulations./li/ul/div