Customer Service Representative
TechOp Solutions International
Call Center Representative
TechOp Solutions is seeking call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
- Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Vacancy posted 2 days ago
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