Program Coordinator Manager

Job Description

Job Description

At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.

As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

What you'll be doing:

The Program Coordinator Manager (PC Manager) is responsible for overall program delivery and staffing at their assigned site. In partnership with site leadership, the PC Manager oversees Program Coordinators to ensure high-quality, consistent delivery of patient programming, including responsibility for scheduling and Paid Time Off (PTO) management.

Essential duties and responsibilities:

• Provides oversight of the assigned team by supervising, guiding, and directing employees to ensure effective performance

• Ensures team members are equipped with the appropriate skills, tools, and capabilities to execute their duties

• Utilizes established people processes (performance management, development, succession planning, and career progression) to meet current and future performance standards

• Conducts performance evaluations, provides coaching and counseling on performance issues, and promotes a positive and supportive work environment

• Oversees the hiring and onboarding process for new Program Coordinators and serves as a direct mentor for licensure supervision assignments.

• Develops and fully implements flexible staffing plans to efficiently align staffing levels with patient census

• Participates in group facilitation and provides direct patient care support as needed for supervision purposes and in response to facility needs

• Ensures all required documentation for Program Coordinators is completed accurately and in compliance with regulatory standards, and participates in ongoing chart audits

• Achieves clinical and operational objectives by contributing insights and recommendations to strategic planning. Implements patient-focused standards by resolving issues, completing audits, identifying trends, recommending system improvements, and supporting the implementation of change

• Interfaces with Housing and Transportation, Nursing, Treatment Teams, Facilities and contracted Food Services Management leadership and staff

• Serve as a Handle with Care (HWC) Trainer for the program, providing initial and refresher training, maintaining certification, and ensuring compliance with HWC standards and practices

Must haves:

• High school diploma or GED (required)

• 1 year experience in behavioral health setting (required)

• 6+ months experience of leading or supervising teams OR 1+ years' experience within ERC demonstrating leadership aptitude (required)

Bonus qualities:

• 2+ years' experience in behavioral health setting (preferred)

#ERC

The compensation range for this position is based upon candidate experience and market expectations.

Illinois Pay Range

$50,000—$70,000 USD

What We Offer

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.