Guest Service Agent

Front Desk Agent

The Front Desk Agent is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Key Job Functions:

• Greet, register, and assign rooms to guests
• Maintain adequate supplies at each front desk station
• Issue room key and provide instructions to Bellperson
• Maintain updated registration and key files at all times
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
• Keeps records of room availability and guests' accounts
• Compute bills, and collect payments
• Makes and confirm reservations
• Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
• Assist in reservations or PBX as needed
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co-workers
• Contribute to building a positive team spirit
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• G reet or welcome everyone, warmly with a smile
• U se eye and ear contact and guest's name
• E stablish/anticipate needs
• S olve and own all requests/complaints
• T hank everyone

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.