Talent Acquisition Assistant

Overview Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Position Talent Acquisition Assistant to join our dynamic HR team. The ideal candidate will provide essential support in the recruitment and hiring process, ensuring a seamless and positive experience for both candidates and internal stakeholders. The Talent Acquisition Assistant will play a crucial role in administrative tasks, candidate communication, and maintaining accurate records to contribute to the success of our talent acquisition initiatives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Assist in scheduling interviews, coordinating with hiring managers and candidates. Manage the recruitment inbox, responding to candidate inquiries and forwarding relevant information. Organize and maintain recruitment records, ensuring data accuracy and compliance. Communicate with candidates regarding interview schedules, status updates, and necessary documentation. Provide a positive and professional experience for candidates during the recruitment process. Utilize applicant tracking systems (ATS) to manage candidate applications and update recruitment statuses. Ensure timely and accurate data entry to support recruitment reporting. Build and maintain a network of potential candidates for current and future hiring needs. Screen resumes, conduct phone and in-person interviews, and assess candidates against job requirements. Promote the company's employer brand to attract top talent. Develop and maintain positive relationships with candidates, ensuring a positive candidate experience. Ensure compliance with all relevant employment laws and regulations. Promote diversity and inclusion initiatives in the recruitment process. Conduct criminal background checks and drug screens. Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner. Complete daily and weekly reports on recruitment activities. Maintain employment records for future reference. Qualifications Bachelor’s degree in human resources, or equivalent combination of training and experience. Strong knowledge of recruitment best practices and employment laws. Excellent interpersonal and communication skills. Strong attention to detail. Follows process guidelines. Exceptional time management skills. Self-motivated. Advanced skills with MS Office tools. Takes ownership of duties and other tasks as assigned. Must be able to manage highly confidential information. Impeccable attendance. Call Center Experience Preferred but Not Necessary. Compensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage Dental Coverage In-house dental assistance worth ₱5,000 Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats! Additional Details Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. We provide reasonable accommodation to qualified employees who have protected disabilities where required by law. About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. The employer reserves the right to revise this job description at any time. This job description is not a contract of employment, and either party may terminate employment at any time, for any reason. #J-18808-Ljbffr