Customer Service Representative

About Oshkosh AeroTech, an Oshkosh companyOshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO, JetAire, JetPower, AmpTekÔ, Jetway, and more.Oshkosh Airport Services is an industry leading, dedicated provider of Maintenance Services to Airlines throughout North America. Our maintenance services cover the full range of service from 24 hour, 7 day per week on-site service and emergency call out, to periodic maintenance of equipment based on technical visits quarterly, semi-annually, and/or annually with supplementary emergency support and call out as needed.OUR BENEFITSAs a member of the Oshkosh team you’ll enjoy a competitive benefits package that includes medical, dental, and vision coverage.This position is located at the DJT AirportJOB RESPONSIBILTIES:Coordinate customer service requirements with onsite maintenance personnel.Answer phones and enter work orders into the CMMS system.Oversee the scheduling of technicians and the input of all required information into the CMMS.Serve as the first contact to customers and vendors.Implement work order schedules maximizing usage of technicians and other resources.Run operation reports and provide recommendations to improve efficiency/productivity.Comply with company safety program and trainings.Ability to work productively and cohesively in a diverse and multicultural environment.Perform other duties as assigned or needed.WE OFFER:Paid TrainingHealth & Wellness BenefitsDouble pay on worked holidaysPTORetirement PlanWorking in a team environmentPotential for progressionWORK HOURS:1st, 2nd, 3rd, and 4th shift available, plus weekend and night shiftsMINIMUM QUALIFICATIONS:High School diploma or GED equivalentValid Driver’s License2+ years of related experience in customer service or dispatching2+ years of related experience with data entry, scheduling workloads, and processing work ordersComputer skills with proficiency in Microsoft Word and ExcelExcellent planning and organizational skillsExcellent customer service and interpersonal skillsAbility to be badged to work in secure areas of an airportAbility to work Day or Night shift including weekends and holidaysPREFERRED QUALIFICATIONS:Bilingual in Spanish and EnglishPHYSICAL DEMANDS:While performing the duties of Work Order Coordinator, the employee is regularly required to lift and/or move up to 49 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is often required to sit.WORK ENVIRONMENT:The work environment is similar to airport operation with vehicular traffic. The employee is regularly exposed to moving mechanical parts, high, precarious places, outside weather conditions, fumes, or airborne particles, toxic or caustic chemicals, cold, and vibration. The noise level in the work environment is usually loud. Employees will work on an airport ramp around aircrafts and around heavy equipment.Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email View email address on click.appcast.io Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. #J-18808-Ljbffr