Customer Relationship Specialist

Scope Overview National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Spokane area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 30–50 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services. Key Responsibilities Relationship & Retention Management Oversee a portfolio of 30–50 existing clients with a primary focus on quality control and relationship consistency. Conduct regular site walkthroughs and formal inspections to ensure operational excellence. Act as the relationship manager to mitigate contract losses. Identify and sell one-time specialized services and recurring upsells. Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M. Draft proposals and negotiate contract expansions within your assigned book of business. Market Development Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence. Network with property managers and facility directors to create a robust pipeline of future opportunities. Qualifications Proven experience in Janitorial, Facility Services, or Property Management. Strong background in Customer Service (CRM) and consultative sales. Deep familiarity with the Spokane area commercial real estate market. Ability to balance operational problem-solving with aggressive sales targets. Commission Structure Earn commissions on all one-time specialized services and additional RMR growth. #J-18808-Ljbffr