Shift Leader / Course Attendant

Job Description

Job Description

Junto Entertainment is hiring shift leads to also serve as course attendants for our Boston location of Putt Across America!

This is more than a standard role — you will be at the heart of the guest experience, creating memorable moments while ensuring smooth day-to-day operations. Whether delivering exceptional service as a Course Attendant or leading shifts as a Shift Lead, you will play a key role in bringing this coast-to-coast adventure to life. Reporting to the Head of Attraction, you will uphold the high standards that make Putt Across America a “can’t-miss” destination.

THE EXPERIENCE

FROM TEE TO SHINING TEE.
Putt Across America is an immersive 18-hole mini-golf journey inspired by the nation’s most iconic landmarks and landscapes. Located in Boston’s historic Faneuil Hall Marketplace, this two-story indoor attraction blends play, storytelling, and social experiences into a vibrant, high-energy environment.

ABOUT THE ROLE

WHAT YOU’LL DO:

• Create the Vibe  
  • Welcome guests with energy and enthusiasm, setting the tone for an unforgettable coast-to-coast experience.
• Manage the Flow 
  • Keep gameplay moving smoothly while ensuring every guest enjoys a seamless and engaging journey.
• Maintain the Magic
  • Keep the course clean, organized, and photo-ready through consistent upkeep and attention to detail.
• Deliver Expert Guest Service
  • Become knowledgeable about the course and surrounding area to provide recommendations and enhance the guest experience.
• Support Daily Operations
  • Assist with general operational tasks, including cleaning, organization, and readiness of all guest-facing areas.
• Lead the Front Lines (Shift Leader)
  • Serve as the primary point of contact during shifts, managing staff rotations, breaks, and guest interactions.
• Uphold the Standard
  • Ensure the course remains pristine, immersive elements are maintained, and safety protocols are consistently followed.
• Problem Solve in Real Time
  • Handle guest inquiries and resolve operational challenges quickly and professionally.
• Support Opening & Closing
  • Assist with or oversee opening and closing procedures, including cleaning routines, cash handling (Shift Leader), and facility walkthroughs.

QUALIFICATIONS

YOU’RE A GREAT FIT IF:

• You are outgoing, reliable, and enjoy interacting with people from all over the world.
• You thrive in fast-paced, high-energy environments.
• You are a team player who is willing to jump in wherever needed.
• You have strong attention to detail and take pride in maintaining a high-quality environment.
• You are comfortable being on your feet and staying active throughout your shift.

For Shift Leader Consideration:

• 1–2 years of supervisory experience in retail, hospitality, or attractions preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage teams and make decisions in real time.

THE DETAILS

• Pay:
  • Attendant: $16–$18/hour
  • Shift Lead: $22–$25/hour (commensurate with experience)
• Status: Part-Time, In-Person at Faneuil Hall Marketplace
• Perks: Growth opportunities into leadership roles and a fun, high-energy work environment
• Flexibility: Flexible scheduling (nights, weekends, and holidays required)
• Physical Requirements: Must be able to navigate a multi-floor indoor setting, stand for extended periods, and lift/carry up to 25 lbs
• Background Check: Required for all positions 

ABOUT JUNTO

Putt Across America is produced by Junto Entertainment, an immersive entertainment company setting the stage for a new era of play. We create attractions, productions, and experiences in cities around the world. Learn more at juntoent.com.

At Junto Entertainment, we’re committed to building a positive and inclusive workplace where everyone is celebrated. Junto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.