Automotive Service Advisor

Summary Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Summary Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. What We Offer: 401K Paid Vacation Health and Dental Insurance Life Insurance Fitness Program Short and Long term disability Responsibilities: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: Previous experience as an automotive Service Advisor and a working knowledge of automobiles. Customer service skills. Sales experience. Proficiency with computers and technology. Ability to communicate complex technical concepts to customers. Advanced skills: Prior automobile sales experience Prior automobile technician experience A certification through the National Institute for Automotive Service Excellence Retail experience. All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an Equal Opportunity Employer (EOE). #J-18808-Ljbffr Lexus LC