Assistant Manager

Assistant Manager — Queen & Rook Game Cafe
Queen Village and Fairmount, Philadelphia | Part-Time to Full -Time based on readiness

Queen & Rook Game Cafe is looking for an Assistant Manager ready to start a choose-your-own-adventure with us. We're a full-service restaurant and bar with a library of 2,500+ board games, a retro arcade and retail sales.

About the Role
As Assistant Manager, you'll run shift operations and own three core measures: customer experience, staff management, and retail sales. This is a part-time role with real room to grow as we expand.

Schedule: Must be available for varying shifts, including holidays, weekends, and evenings.

What You'll Do

• Lead dining room and kitchen staff by example; train and support their professional development
• Ensure guests get excellent service, whether dining in or ordering delivery
• Communicate clearly across every channel — in person, phone, email, text
• Resolve service issues on the spot, or loop in the General Manager when needed
• Follow all cash-handling policies and procedures
• Uphold state, federal, and local alcohol service laws and liquor controls
• Maintain sanitation and safety compliance
• Support marketing efforts, events, and social media as needed
• Manage retail game sales and the game library, including regular inventory
• Stay current on food, hospitality, and board game trends
• Jump in wherever needed — other duties as they come up

What You'll Bring

• 2+ years managing in a high-volume restaurant
• Comfort with cash handling and alcohol service compliance
• Ability to stand/walk for extended periods; occasionally lift up to 50 lbs, bend, reach, stoop, kneel, or crouch
• Knowledge of board games, TCGs, or RPGs a plus
• Retail experience a plus, not required
• Positive, flexible energy and a genuine passion for hospitality — you'll rely on your team, and they'll rely on you

To Apply
Email your cover letter, resume, and references. Rolling applications until filled.

Queen & Rook Game Cafe is an equal opportunity employer. Women, BIPOC/POC, LGBTQIA+ folks, and people from marginalized communities are strongly encouraged to apply. We do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, ability, ancestry, veteran's status, sexual orientation, or gender identity/expression, and we take affirmative steps to ensure equity throughout employment.