Data Center Technician I

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively. Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment. Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities. Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets. Accurately follow Flexential Cabling Standards. Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members. Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems. Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes. Work a common hardware upgrade/replacement request. Identify information given during more complex requests as outlined by the remote hands product. Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator. Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.). Install hardware in a cabinet according to Flexential best practices. Understand OpsDB functionality. Install, label, and document power installed into customer cabinets. Can articulate process for ordering of PDUs, cable, and cabinets. Install, label, terminate, test and troubleshoot cabling consistently. Document CLX entries. Follow safety and fiber cleaning protocols. Read, understand and perform LOA verification. Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols. Maintain SLA compliance across assigned tasks. Document shift activities and complete handoffs to ensure continuity of operations. Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members. Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed. Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment. Requirements Passion for providing great customer experience. Strong verbal and written communication skills. Understanding of Windows and Microsoft operating systems. Must be a self-starter, reliable and dependable. Excellent verbal and written communications skills. Strong attention to detail, making and keeping commitments and meeting deadlines. High school diploma or equivalent. 0-4 years of experience working within an IT or Data Center Support environment. Cross Team Collaboration. Running Cable/Climbing Ladders. Effectively respond to critical infrastructure emergencies. Network/Power Monitoring. Candidates must have reliable transportation. Ability to learn quickly and apply new knowledge and skills. Assess situations and elevate accordingly, following internal procedures. Core Competencies Demonstrates strong customer relationship management and technical support capabilities in a data center environment, with a focus on operational excellence and adherence to established standards. Proficient in hardware installation, troubleshooting, and documentation while ensuring compliance with safety protocols. Highest-signal resume keywords Customer Relationship Management Technical Support Hardware Installation Network Monitoring Cross Team Collaboration ATS Optimization Keywords Hard Skills Windows Operating System Microsoft Operating System Cabling Installation Troubleshooting Data Center Operations SLA Compliance Technical Documentation Power Monitoring Flexential Cabling Standards ServiceNow Soft Skills Strong Communication Skills Attention to Detail Reliability Self-Starter Flexibility Industry Keywords Data Center Support Customer Experience Physical Security Emergency Readiness Collocation Tools & Technologies ERP Systems ServiceNow OpsDB #J-18808-Ljbffr