Operations Manager, Strategy Plasma

Serve as the single point of contact for client-facing operational performance and issue resolution Translate client needs into clear, actionable operational priorities Lead recurring performance reviews, scorecards, and business updates Communicate performance trends, risks, and improvement opportunities Own and track KPIs across service, cost, quality, and reliability Identify performance gaps and lead root cause analysis Partner with cross-functional teams to implement and sustain improvements Ensure alignment with client expectations and service commitments Lead and support continuous improvement initiatives across plasma operations Apply Lean, Six Sigma, and process improvement methodologies Facilitate process mapping, Kaizen events, and workflow optimization Monitor KPIs such as on-time delivery, cost, and utilization Build and maintain operational dashboards and scorecards Ensure data accuracy and consistency across reporting Provide actionable insights to drive decisions Requirements Bachelor’s degree or equivalent experience Typically 7+ years of experience in operations, logistics, or continuous improvement roles Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent) Demonstrated ability to analyze data and drive measurable operational improvements Strong communication skills, including executive-level reporting and storytelling Ability to work independently in a cross-functional, fast-paced environment Strong analytical mindset with structured problem-solving approach Preferred Skills: Six Sigma certification (Green Belt or higher) or Kaizen experience; Experience in plasma operations, healthcare logistics, or regulated environments; Proficiency in Power BI and/or Tableau; Working knowledge of SQL and advanced Excel; Experience building operational scorecards and dashboards #J-18808-Ljbffr Jobtailor