Medical Office Scheduler

Medical Office Coordinator

Essential Functions:

• Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
• Accurately obtain all required demographics and insurance information from the patient.
• Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
• Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patients chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
• Maintains strictest patient confidentiality.

The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

Requirements:

• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Must be able to type a minimum of 40 WPM.

Knowledge:

• Knowledge of basic computer applications.
• Knowledge of medical terminology, insurance companies and plans.
• Knowledge of scheduling templates.
• Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

Skills:

• Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
• Basic computer knowledge and skills in operating a computer.
• Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
• Maintaining patient confidentiality.
• Organized team player with the ability to communicate effectively and efficiently.

Abilities:

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

Environmental/Working Conditions:

Normal office environment

Physical/Mental Demands:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

Organizational Requirements:

• LOS employee manual must be read, and acknowledgement receipt signed.
• OSHA Requirements and training to include:
• Safety Training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.