Inside Sales Permanent Representative

Job Description

Job Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Inside Sales Permanent Representatives are responsible for receiving and processing calls from commercial customers. Primary responsibilities are to receive in-bound calls, selling new permanent commercial trash and recycling accounts over the phone and handling service adjustments. After qualifying the call, they may be required to pass accounts requiring site visits and/or additional information on to Outside Sales Reps.

Responsibilities of Position:

• Acquire new revenue growth by handling inbound new business calls for permanent commercial small accounts (D and E)
• Effectively negotiate to retain customers, as needed, contacting the appropriate sales representative if the customer cannot be retained
• Respond to all inquiries/requests regarding increases and decreases in service, change of ownership, and other miscellaneous service changes that affect revenue
• Negotiate with all customers to retain the relationship during pricing initiatives
• Provide customers with assistance regarding billing issues/questions
• When needed, respond to inbound temporary business calls which are not managed by a Construction Sales Representative
• Process paperwork for permanent service placements utilizing Rumpke system, complete credit applications, process credit payments, complete short orders, provide delivery instructions, assist with mailing campaigns, etc.
• Maintain weekly activity reports and submit them on a timely basis
• Communicate and coordinate with sales and operations departments to ensure timely follow-up on sales leads, set-ups, missed stops, and other customer-related issues
• Follow all guidelines and procedures on communication, sales goals, KPIs and response times
• Distribute leads to others within the Sales organization as required
• Update and secure Customer Service Agreements
• Perform other duties as assigned

Supervisory Responsibility:

This position has no supervisory responsibility

Skills & Abilities Needed for Position:

• Excellent verbal & written communication skills
• Must be organized and detail-oriented with the ability to multitask
• Proven analytical/problem solving skills
• Computer proficiency in Windows and Microsoft applications experience
• Excellent customer service and data entry skills
• Must be able to work in a fast-paced environment
• Must work efficiently and effectively, both independently and as a team
• Ability to meet deadlines and complete assignments within stated time frames
• Ability to always present and maintain a professional appearance and demeanor

Experience & Knowledge Needed for Position:

• General knowledge of office functions
• 1-2 years of experience in Inside Sales, Sales Support, Administrative Assistance, or related experience

Physical Requirements in a Regular Workday:

• Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
• Continuously working inside
• Occasionally working in areas of dust, odors, mist, gases, and other airborne matter
• Continuously sitting
• Rarely standing/walking

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.