FT Clerk Customer Service

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FT Clerk Customer Service - 974

At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day.

BASIC PURPOSE: The primary purpose of this position is: to deliver a high level of customer service to our stores for distribution related issues, including store claims, current credit policies, load dispatch times, and returns to warehouse and store to store transfers. Ensure accurate and timely processing of claims.

Job Duties

• Research all claims; verifying their accuracy and validity using available resources including (but not limited to) EXE Selection Data and Loading Diagrams. Research includes verifying that the store was charged for the item reported short, validating the delivery date reported is correct and determining if the claim was entered within the allowed time frame, checking invoice against lists of audited loads, confirming in EXE (IMORB, ISOCA, VVPMA, AIRCB, RMVUA, IBPMA, Crystal Reports) whether the product was selected - making note of the selector's name and examining the loading diagram to determine whether the product was shipped to the correct store. Request physical count of warehouse slots, and solicit input from Distribution Supervisors if necessary. Apply the current credit policies, and approve or reject claims based on the information gathered.
• Locate mis-loaded or mis-delivered pallets and arrange for them to be transferred to the correct store or charge and credit stores as appropriate.

• Analyze the type of claims received, watching for trends that could signify wide spread problems and forward information to upper management.

• Respond to phone calls, answer store questions or direct calls to the appropriate person or department.

• Take requests for store returns to warehouse, store to store transfers, and salvage pick-ups. Obtain approval and coordinate the return/transfer with Transportation and Inventory Control.
• Notify store department managers when they have left off pallets.

• Compile claim research into a database used to create reports that pinpoint problem areas for Distribution Operators, Procurement and Quality Assurance. Distribute reports to the appropriate recipients.
• Enter claims into the Store Delivery Claims Application as a service to stores that need assistance.

• Charge and credit stores for miscellaneous product as needed.

• Process requests for rush orders.

11. Maintain an accurate filing system for store claim research and loading diagrams.

JOB QUALIFICATIONS: To competently perform at a proficient level and be fully qualified, a person would be expected to have:

Education (Minimum Needed):

High School Diploma

Experience (Minimum Needed):

2 - 3 years in distribution

Specialized Knowledge Needed For Performance of Job:

EXE / Microsoft Office / Store Delivery Claim System/ Understanding of Store Ledger System, Knowledge of Distribution/Transportation Operations.

Special Skills:

Excellent verbal and written communication skills are necessary as the individual will interact frequently with store and warehouse managers to handle customer service issues. Must possess a high level of customer service skills, attention to detail; excellent organization skills, good communication skills; ability to manage priorities and work independently. Knowledge of Microsoft applications is necessary.

Other:

Deductive reasoning and decision making skills .

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.