Director of Client Experience & Quality Assurance

Access Medical Laboratories is seeking a strategic leader to drive a best‑in‑class Customer Experience and Quality Assurance program. You will set quality standards, implement new service technologies, and partner with Operations, IT, Lab Ops, and Sales to ensure every client interaction reflects excellence. You will lead VoC programs, monitor quality metrics, and develop executive dashboards. The role focuses on continuous improvement across all customer touchpoints in a fast‑paced laboratory #J-18808-Ljbffr Access Labs