Service Cashier / Customer Service Representative

Job Description

Job Description

Full Job Description

At Mazda Roseville we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then this might be the place for you. 

We are seeking a friendly, detail-oriented Service Cashier / Customer Service Representative to join our dealership team. This role is a key point of contact for our service customers and plays an important part in delivering an excellent customer experience. The ideal candidate is organized, dependable, and comfortable working in a fast-paced, customer-focused environment.

• Greet service customers in a professional and courteous manner

• Schedule and manage service appointments accurately and efficiently

• Process customer payments, including cash, credit, and check transactions

• Balance, record, and reconcile daily cash and payment transactions

• Assist customers with loaner vehicle check-out and return procedures

• Maintain accurate records related to loaner vehicles and customer documentation

• Answer incoming phone calls and direct inquiries as needed

• Make outbound phone calls at the Service Manager’s request to support service retention, follow up with inactive or lost customers, and assist with appointment scheduling

• Communicate effectively with service advisors and other dealership staff

• Ensure compliance with dealership policies and procedures

• Previous cashier, customer service, or dealership experience preferred

• Strong customer service and communication skills

• Basic math and cash-handling accuracy required

• Comfortable using computer systems and scheduling software

• Ability to multitask and remain organized in a busy environment

• Reliable, punctual, and detail-oriented

• Valid driver’s license may be required

• Medical, Dental and Vision insurance

• Available Supplemental Insurance

• 401K with Employer Contribution

• Paid Vacation

• Paid Sick Pay

• Six Paid Holidays for many job categories

• Tenure Recognition

• Clean Safe Work Environment

• Helpful Supporting Staff

• Thorough Training

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We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.