Operations Supervisor-Shipping

Operations Supervisor

Build Your Career with Ashley Furniture Where Innovation Meets Comfort Who We Are At Ashley, inspiring the love of home is at the heart of everything we do. As the largest manufacturer of home furnishings in the world, we're more than a business, we're family. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses, and never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. If you're ready to grow, you've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.

The Operations Supervisor plans, directs, and assigns work activities within a manufacturing or distribution environment. This role supports and implements company policies and procedures while identifying opportunities to improve operational methods, equipment, personnel, materials, and working conditions. The Operations Supervisor is responsible for leading daily operations, managing employee performance, driving continuous improvement initiatives, and ensuring achievement of safety, quality, productivity, and cost objectives. This position plays a critical role in developing employees and fostering a culture aligned with Ashley Furniture's Core and Growth Values.

Leadership & Employee Relations Listen, respond to, and address employee concerns in a timely and professional manner. Coordinate with other supervisors to ensure all operational activities function as an integrated whole. Make employment decisions and/or recommendations regarding hiring, improvement plans, transfers, promotions, corrective actions, terminations, and pay adjustments.

Continuous Improvement & Performance Management Manage and improve functional areas through the use and interpretation of Continuous Improvement tools and performance metrics. Improve working conditions and processes related to safety, quality, productivity, and cost. Support and direct employees in continuous improvement initiatives. Make informed decisions and solve problems by analyzing information and evaluating results. Analyze and resolve employee issues in a timely manner.

Operational Excellence Communicate product or material issues with appropriate stakeholders to prevent production delays and quality concerns. Maintain departmental equipment to support safe and efficient operations. Ensure employees wear required PPE and adhere to all safety standards and policies. Assist the Superintendent or Manager in improving production control systems, standard operating procedures, safety programs, quality control measures, and performance management systems. Coordinate and direct employee activities to achieve departmental goals. Conduct regular audits to ensure compliance with standard operating procedures and quality standards.

Employee Development & Administration Manage employee performance through coaching, mentoring, and performance evaluations. Recommend, plan, and implement employee training and development initiatives. Audit and maintain employee timekeeping and attendance records in accordance with company policies. Communicate company and departmental goals, initiatives, and updates. Support employee growth and development through: Weekly team meetings Regular one-on-one meetings Coaching and training sessions Company-sponsored learning opportunities

Resource Management Manage resources effectively to optimize equipment, facilities, personnel, methods, and materials.

Qualifications High School Diploma or GED equivalent. Two or more years of experience in a manufacturing or distribution center environment. Prior supervisory or lead experience preferred. Experience working with manufacturing or warehouse equipment and processes. Strong leadership and team management skills. Excellent written and verbal communication skills. Ability to work in a fast-paced environment while managing multiple priorities. Basic computer proficiency, including Microsoft Excel, Word, and Outlook.

Work Environment This role is located in an active industrial manufacturing and/or distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The position may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The environment is fast-paced, time-sensitive, and safety-sensitive.

Compensation Pay Range: $73,000 - $84,000 annually, depending on experience. Benefits We Offer: Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance

Our Core Values: Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. Culture of Leadership : Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.