Financial Counselor

Job # 25299 Financial Counselor

Acclivity Healthcare - Your personable, proven partner!
Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent.


Compensation and Schedule for the Financial Counselor
Financial Counselor - Full-time, onsite, $21-$28 per hour, Monday to Friday, 8:30am to 5:00pm. Amazing benefits and ownership of your accounts!


Required Qualifications of the Financial Counselor
- 2+ years of recent medical financial counselor experience required
- Strong AHCCCS knowledge required
- High school diploma or GED required
- Must successfully pass a criminal background check and drug screen


Job Summary for the Financial Counselor
Work with patient families to educate them on applicable insurance benefits and payment options for out-of-pocket amounts due. For uninsured and underinsured patients, assist the family in obtaining 3rd party coverage through government and/or commercial plans and walk them through the financial assistance application process. Provide a customer service friendly approach that is coordinated with the patient care team to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.


Responsibilities of the Financial Counselor
- Explain relevant benefits and applicable out of pocket amounts based on data obtained through various electronic tools and in-payer websites
- Determine patients' ability to pay and review existing balances
- Develop a comprehensive plan to cover out of pocket amounts
- Assist with the resolution of billing inquiries by facilitating process with customer service
- Provide patient estimates prior to service to assist patients in determining cost of services and options for payment
- Provide accurate and timely documentation for patient accounts explaining activities and interactions with family members, staff, and outside sources on behalf of the patient
- Provide complete and orderly financial assistance packets to management for review and approval
- Track all financial assistance applications in central repository
- Work collaboratively with other departments, payers, and vendors on behalf of the patient
- Maintain a general understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third-party payer rules, authorization and billing requirements
- Provide feedback to management regarding work related problems and assist with resolutions to provide excellent customer service
- Perform other miscellaneous job-related duties as requested


About the Company
This local hospital system has been providing hope, healing, and the best health care for families since 1983. Today, they stand as Arizona's fastest growing patient-focused system and as one of the national leaders in advanced care. Over the last four decades, they've grown beyond the walls of a hospital to build a network of care centers and facilities that can better serve their patients in the greater Phoenix area and the state of Arizona, as well as from around the world. Their success is a testament to the shared passion their teams have for care and our commitment to working together to bring a brighter future for their patients, their communities, and their employees. This organization has an immediate need for two patient and enthusiastic Financial Counselors to join their team!