STAFF ASSISTANT

Staff Assistant Salary: $35,000 - $37,000 Your specific responsibilities include: Administratively support the Environmental Health Division/Environmental Manager and the county's Environmental Control Hearing Board Office/Environmental Attorney. Provide courteous, respectful and professional information and service to customers both in person and via telephone and electronic communications for all environmental health-related inquiries. Use detailed computer knowledge of database, spreadsheet and word processing programs to create, edit and write reports and assist the Environmental Manager and Environmental Health staff. Take initiative and make informed, independent decisions and clearly communicate complex, technical or specialized subject matter. Use knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Indian River; assists in improvement projects, as assigned. Perform specialized office and clerical work associated with environmental health activities. Research and respond to customer inquiries, effectively determining whether an inquiry should be referred to a specific environmental health professional, another division, or agency. Take messages for and follow-up with environmental health professionals when needed to satisfy customer inquiries. Schedule inspection requests and provide inspection status. Receive (mail and face to face), review for completeness and process permit applications for all programs in accordance with required regulations and agency guidance. Ensure accuracy of legal descriptions and property ownership for construction permitting process and complaints. Determine availability of public water/sewer through utility department inquiries. Enter information, fees, etc. into appropriate databases or logs including but not limited to Environmental Health Database (EHD), Sunshine State One Call, St Johns River Water Management District e-permitting portal. Document telephone calls, citizen complaints, animal bites, and foodborne/waterborne illnesses in conformance with agency policy and records retention requirements. Invoice for annual operating permits and other services. Monitor compliance with fee payment, create and distribute notices for delinquency of past due accounts. Prepare outgoing mail such as educational materials, invoices, correspondence and surveys. Calculate, collect and process fees or fines. Generate cash bags by 5:00 pm each day unless it is a designated general staff meeting day. Exchange/dispense biomedical waste sharps containers. Dispense information, instruction and water collection bottles for customers requiring water testing and correctly receive water samples from customers and maintain/enter chain of custody. Open and close the office each day. Required knowledge, skills, and abilities include: Ability to read, interpret, and apply relevant rules, policies, and procedures. Effectively relay information to clients and provide detailed responses to inquiries via phone, email, fax, or in person. Capable of researching and addressing customer questions, taking messages for staff, and processing permit applications. Skilled in operating and reconciling a cash drawer, processing credit/debit card payments, and managing the opening and closing of the front office daily. Strong communication skills for interacting with the public, clients, and government agencies to ensure effective program implementation and clear communication. Knowledge of office procedures and the ability to coordinate and perform assigned tasks efficiently while adhering to policies and procedures. Provide accurate and timely responses to clients and staff, maintain a professional demeanor, and demonstrate proficiency in spelling, punctuation, and grammar. Proficient in typing, organizing, and maintaining filing systems, entering data into various databases, and scanning documents. Address customer concerns in person, over the phone, and via email, and prepare outgoing mail and educational materials. Capable of presenting information to staff, clients, and community partners, and providing constructive feedback to both staff and supervisors. Ability to communicate professionally with clients, supervisors, and peers, providing information via telephone, written correspondence, email, or in person. Confident in delivering information to public audiences, organizations, or internal teams. Knowledge of personal computers and related software, with the ability to effectively operate office equipment such as copiers, scanners, fax machines, printers, cash registers, and credit card machines. Qualifications: Minimum: Minimum 1 year of cash handling and credit card transaction experience. Experience using Microsoft 365. Recent experience providing excellent customer service, including communicating clearly by telephone, fax, email, in person, and in writing. Knowledge of Florida Statutes, Florida Administrative Rules, or county ordinances related to environmental health, or are you willing to learn them quickly. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural. This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. The benefits of working for the State of Florida include: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and