Customer Experience Manager - Commercial Team

Job Description

Job Description

Join a team that cares about our customers and you! APRIL TOLBERT INSURANCE AGENCY LLC in Beaumont, Texas, is looking for an experienced and committed individual to join our commercial team as a Full-Time Customer Experience Manager . In this role, you will manage commercial accounts to maintain strong business relationships and ensure our commercial clients have a 5-star experience with our agency. In this position, you will play a vital role in managing and growing our commercial customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our award-winning team and begin a role with excellent career growth and earning potential.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

• Assist commercial clients with service requests, renewal reviews and re-shops.
• Help clients customize and uncover gaps in their commercial insurance coverage.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.
• Work independently and as part of a team.
• Stay up-to-date on industry market trends and best practices.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Participate in regular team meetings and brainstorming sessions.
• Handle customer renewals.

• A Property & Casualty insurance license is required.
• Experience in Commercial Insurance Service and Sales
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.