Account Supervisor

Job Location: GLEN BURNIE, MD 21061
Salary Range: $50,000.00 - $60,000.00

Position Summary

The Account Supervisor coordinates and oversees the entire import/entry/transportation clearance process for the accounts that have been assigned to them. This includes, but is not limited to, the release procedure of Customs and various other government related agencies. The release of the shipment by the overseas transportation entity that moved the cargo from its point of export to its arrival point in the United States. The movement of designated shipment from its arrival point to its intended final destination as assigned by the Importer. They must also keep the import or assigned agent informed of the shipment status at all phases in the release of the transportation process. If requested by the importer/agent, they can recommend transportation companies and compile transportation rates. They are obliged to insure that the entry file is billed at the proper rate to the correct billing party in a timely manner.

Key Responsibilities

• Review the file to determine if any documents/payments that have to be submitted to the transportation entity are either missing or overlooked.
• If any discrepancies are detected, note them in the import file and inform the appropriate party.
• Determine, by reviewing the documentation in the import file, the transportation arrangements that are required to move the shipment to final destination.
• Issue a delivery order to the designated inland transportation company.
• If the shipment is to move under the control of any other transportation entry, insure that company is given the ultimate delivery address by the agreed upon method.
• If needed, find an inland transportation company and provide the importer/agent a rate quote to destination.
• Turn over the file to the Billing Clerk for invoicing to the Billing Customer.
• Once the instructions have been issued, determine the required proper amount of tracing to be done for the inland transportation.
• If shipment is held by any government agency that may be involved in the clearance process, determine what is needed to release the shipment.
• Fax the documentation required by the government agency.
• If an x‑ray exam is required, coordinate the exam.
• If an intensive exam is required, coordinate the movement of the shipment to the designated exam site.
• Monitor the progress of the hold.
• Keep the Importer/Agent fully informed of the process by the communication means designated.
• Determine the release status of the shipment by the importing transportation company.
• Trace the pick up and delivery of the cargo by the inland transportation company.
• If required, inform the Importer/Agent immediately.
• At this point, after consultations with the proper parties, determine the appropriate action to be taken.
• If the held shipment is allowed to move to either the destination or an agreed upon site, keep the Importer/Agent fully informed of the progress of the shipment.
• If the shipment is ultimately released, keep the Importer/Agent fully informed of this development.
• If the shipment is refused entry by the controller government agency, inform the Importer/Agent and determine the correct procedure to follow to correct the matter.
• Make arrangements to export the cargo under customs control.
• Make arrangements to have the cargo destroyed under customs control.
• Act as a liaison between the Import/customer and John S. Connor, Inc.
• Keep both entities fully informed of any pertinent information that may affect the relationship between the two.
• Try to develop further business opportunities between the Importer/customer and John S. Connor, Inc.
• While doing this, act at all times in a professional and business‑like manner while representing John S. Connor, Inc. with the importing community.
• Cultivate a relationship within the importing community that would lead that community to recommend John S. Connor, Inc. to any of its customers who may be looking for services offered by John S. Connor, Inc.
• Keep the John S. Connor, Inc. sales force fully informed of possible new business leads.
• Keep the proper Connor entity fully informed of any problem or potential problem that may develop with the Importer/customer.
• Any other duties as assigned by manager.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Prior experience in vessel operations, port agency, or maritime logistics preferred but not required.
• Experience: Must be able to type, handle a computer and the internet programs offered by the company to its customers. Use a calculator, fax machine, copier, multi‑use telephone, e‑mail scanner and other office machinery. Must be able to size up situations quickly, determine the best possible solution to the problem, and if no solution comes to mind, recognize this reality and ask for advice and help.
• Skills and Abilities: Ability to type, handle a computer and the internet programs offered by the company to its customers.
• Skills and Abilities: Ability to use a calculator, fax machine, copier, multi‑use telephone, e‑mail scanner, and other office machinery.
• Skills and Abilities: Strong organizational and communication skills.
• Skills and Abilities: Ability to manage multiple stakeholders and time‑sensitive operations effectively.

Benefits

• Salary Range: $50,000 - $60,000 (depending on skills and experience).
• Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.).
• Comprehensive medical, dental, and vision coverage.
• HSA, FSA, and HRA options.
• Company‑paid life and disability insurance.
• Voluntary insurance offerings for employee and dependents.
• 401(k) with employer matching.
• Paid Vacation, Paid Time Off (PTO), and Holidays.
• Educational Assistance Programs.
• Recognition and reward programs.
• Commitment to a supportive and inclusive work environment.

Equal Employment Opportunity

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug‑free workplace and ADA‑compliant as applicable. If you require reasonable accommodations during the application or interview process, please contact us to request assistance.