IT Assistant

Description This position will be responsible for the day-to-day operations of the company’s systems. The ideal candidate is well-versed and comfortable in standard IT best practices; always learning new IT systems to benefit our company and employees. The ideal candidate must be intelligent, creative, and proactive and have at least one (1) year experience working on a helpdesk / desktop support role. Travel is required to our offices located in Northern New Jersey and you must have a valid Driver’s License. Responsibilities Manage daily operations of the IT department in close partnership with the key stakeholders and management in the company. Act as a critical front-line resource and provide direct IT support to all company employees. Maintain a consistent and collaborative relationship with our company’s external IT partners and third-party systems that are integrated deeply with company’s own proprietary systems. Execute seamless onboarding for new hires to company’s existing IT systems, software and hardware. Automate manual tasks; create and improve small tools that help make team operations more efficient Support critical business systems including email, phone, and a multitude of SAAS solutions deployed across the company. Resolve both hardware and software issues by fielding emails, texts, calls, chats and then diagnosing, fixing and resolving problems. Respond after hours, as needed, to employees and internal/external staffers when systems are down or not working properly. Requirements Ability to quickly and methodically resolve user issues in a time of crisis. Ability to use technical knowledge and specialized skills to support and improve tech solutions. Ability to work autonomously and manage large projects with minimal guidance. Ability to work under pressure and handle multiple problems simultaneously. Proven track record of practical, thoughtful problem solving. Exceptional analytical and project leadership skills. Ability to identify opportunities in existing processes that needs improvement or automation. Excellent interpersonal and influencing skills and ability to work with all levels of leadership, management and staff, both business and technical. Excellent communication skills and the capacity to explain technical concepts in an easily understood manner. Schedule 8 hour shift Monday to Friday Possible Holidays, Night shift, On call Education Associate (Preferred) Experience NOC/Helpdesk environment: 1 year (Preferred) Tier 1 Desktop Support: 1 year (Preferred) Relative experience in the Healthcare industry (a big plus): 1 year (Preferred) License/Certification Driver's License (Required) Work Location Multiple locations #J-18808-Ljbffr