Enterprise Relationship Coordinator

The Enterprise Relationship Coordinator supports communication and coordination between HCIS and assigned clinical, operational, academic, or administrative partners. This role helps maintain effective working relationships, gather information about partner priorities and operational needs, and supports the timely routing, tracking, and follow-through of technology and workflow-related requests. The Enterprise Relationship Coordinator works under the direction of an Enterprise Relationship Manager and collaborates with operational partners and HCIS teams. The role assists with demand identification, request clarification, intake of readiness, meeting coordination, status communication, documentation, and operational readiness activities. The position supports clinical informatics, project management, application, infrastructure, cybersecurity, analytics, support, or other subject matter experts. This role helps ensure requests and issues are documented accurately, directed to the appropriate teams or processes, and communicated consistently. The Enterprise Relationship Coordinator also helps maintain visibility in active requests, decisions, risks, dependencies, and next steps across assigned areas. This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Position Responsibilities Support the Enterprise Relationship Manager in maintaining effective working relationships with assigned clinical, operational, academic, and administrative partners. Coordinate and participate in recurring meetings with assigned departments, sites, service lines, clinics, or operational areas; prepare agendas, capture decisions and action items, and monitor follow-through. Gather information from partners regarding current operations, priorities, emerging needs, workflow concerns, technology dependencies, and timing considerations. Assist partners in documenting problems, requested outcomes, affected stakeholders, urgency, dependencies, risks, and other information needed for intake or evaluation. Help identify whether a request may involve technology, workflow, communication, training, policy, governance, staffing, or operational considerations and engage with the Enterprise Relationship Manager or appropriate subject matter experts. Route requests and questions to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels in accordance with established procedures. Maintain accurate records of active requests, future demand, issues, decisions, dependencies, escalations, and strategic opportunities across assigned areas. Monitor assigned action items and requests, obtain status updates, identify gaps or delays, and elevate concerns to the Enterprise Relationship Manager as appropriate. Coordinate communication between operational partners and HCIS teams regarding request status, intake requirements, decisions, timelines, constraints, and next steps. Assist with operational readiness activities by identifying affected stakeholders and coordinating communication, training, scheduling, adoption, and post-implementation of follow-up needs. Support issue and escalation resolution by gathering facts, documenting impact, identifying ownership, and coordinating next steps under the direction of the Enterprise Relationship Manager. Prepare meeting materials, relationship updates, demand summaries, status reports, issue briefs, and other documentation to support decision-making. Identify recurring questions, request patterns, process gaps, or service concerns and provide information that supports process and service improvement. Participate in cross-functional workgroups, planning activities, and special projects as assigned. Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff Pay Grade 4A The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at Percent of Time: 100% Location: Hybrid with onsite work completed at the HSSB building in Coralville, IA. Staff Type: Professional and Scientific Type of Position: Regular Education Requirements Bachelor’s degree in a related field or equivalent combination of education and related experience. Experience Requirements 1 year experience in healthcare operations, information technology, clinical informatics, project coordination, EHR/workflow support, customer or business relationship support, or a related field. Demonstrated ability to coordinate work across multiple stakeholders and monitor requests, commitments, and follow-through. Demonstrated ability to gather, organize, and communicate information clearly and accurately. Strong verbal, written, interpersonal, and organizational skills. Ability to manage multiple priorities, work with appropriate independence, and elevate risks or concerns when needed. Ability to build effective working relationships with clinical, operational, administrative, and technical stakeholders. Proficiency with standard office productivity and collaboration tools. Driver's License and ability to meet UI Fleet Safety Standards Desired Qualifications Experience in an academic medical center, hospital, health system, ambulatory network, or other complex healthcare environment. Experience supporting healthcare operations, clinical informatics, EHR-enabled workflows, technology adoption, operational readiness, or process improvement. Experience working with Epic or other major healthcare information systems. Experience supporting IT intake, governance, prioritization, portfolio, or project delivery processes. Experience preparing meeting materials, status reports, leadership summaries, issue briefs, or decision-support documentation. Familiarity with healthcare technology domains such as applications, infrastructure, cybersecurity, analytics, interoperability, clinical communications, and support services. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization. Additional Information Classification Title: Support Services Coordinator Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 4A Contact Information Organization: Healthcare Contact Name: Justin Bierman Contact Email: View email address on click.appcast.io #J-18808-Ljbffr