Customer Service Return Agent - Austin Bergstrom Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest‑growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a full‑time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process, create and maintain a friendly, efficient environment, and help make all transactions quick and efficient. The starting pay for this position is $16 per hour. When working both Saturday and Sunday there is a guaranteed weekend shift bonus of $400 per month pending attendance. There is also an opportunity to gain sales and customer service bonuses on top of your hourly pay rate. This position is located at The Austin Bergman International Airport: 3819 Presidential Blvd, Austin, TX 78719. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401(k) with matching profit sharing Health insurance Life insurance Dental insurance Vision insurance Training and development Schedules Available Wednesday‑Sunday: 11:00am‑7:00pm Sunday‑Thursday: 12:00pm‑8:00pm Responsibilities Greet all customers using prescribed dialogue as they arrive on the lot Remind customers to check for personal belongings Identify items found in vehicles and record them with unit number, date, time, and send to lost and found Advise and review rental charges, and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using prescribed dialogue Inquire about service satisfaction and document dissatisfaction Discreetly check vehicles for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Determine whether the vehicle is being returned with a full tank of gas using proper statement Complete a service alert for any mechanical or body damage communicated by customers Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self‑assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job‑related duties as assigned Qualifications Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship now or in the future High school diploma or GED required Must have a minimum of 3–6 months of customer service or sales experience in retail, guest services or administrative support Must have a current and valid driver’s license with no more than two moving violations and/or at‑fault accidents on the driving record in the past three years No drug or alcohol related convictions on driving record in the past five years (DUI/DWI) Equal Opportunity Employer / Disability / Veterans #J-18808-Ljbffr