Buyer & Customer Account Specialist

Job Description

Job Description

As a Buyer you are responsible to use MRP to order and manage inventory to ensure desired inventory turns and keep SLOB inventory at a minimum. You will assist the Supply Chain & Customer Service Manager with problem solving on issues with receiving, customer account management, production, accounting, and working as needed on system testing.

As a Customer Account Specialist , you will coordinate and track all customer related projects, including creation and review of customer accounts, management of initiatives once production PO received, tracking production and shipment of finished goods, ensure shipped orders have been invoiced, as well as daily account management.

CAS will assist with Capsum problem solving from shipping, purchasing, production, accounting, and working as needed on system testing. You will conduct quality assurance surveys to determine customer satisfaction and use the findings for improvements.

Each CAPSUM employee will practice an individual commitment to sustainability and environmental responsibility in the workplace. We aim to steer society in a more sustainable direction for our benefit and the world.

Primary Responsibilities as buyer

• Review and understand material requirements for assigned responsibilities; using MRP system or manual buy plans.
• Place PO’s based on MRP, existing inventory, and future demand as well as manage follow-through with vendors to ensure on-time deliveries. Understanding and execution of when to expedite and/or delay material deliveries as needed for an on-time delivery due to customer demand or production schedule changes.
• Manage logistics for all inbound materials and work with receiving to schedule deliveries to support production requirements. Communicate to management on any incoming material receipts issues or warehouse capacity issues.
• Negotiate and manage costs with vendors in order to meet Capsum costing requirements; and ensuring costing is always accurate in the system.
• Manage and measure vendor performance in key areas as designated and be able to provide areas and ideas for improvement. Run and publish weekly Open/Past Due PO reports as well as monthly Vendor OTIF reports.
• Responsible for all item setup in ERP for chemicals and packaging, including both company and customer owned inventory. Will also manage all updates of information to ensure MRP system contains the most current information possible in material masters as this information drives many features in ERP.
• Manage inventory levels and assure acceptable turns of inventory for materials management; consistently track, manage, and report slow moving, obsolete, and expired materials internally and to the customer; and coordinate disposition & payment of expired or slow-moving inventory appropriately through CAS and accounting.
• Work with quality regarding quality defects, damaged, and other unacceptable goods; liaison with vendors and quality to manage process RTV or disposition to completion; communication internally of any constraints/delays from rejected materials that will impact production.
• Works directly with manager on any invoicing issues that immerge. Make corrections where appropriate with suppliers to ensure invoicing is correct.

Primary Responsibilities as customer service specialist

• Provides ancillary support as necessary for all customer initiatives; and maintaining visibility to actions, follow ups, changes, and expectations
• Support the Supply Chain and Customer Service Manager
• Setup of new customers in system and setup of new BOM’s for customer products as needed
• Responsible for creating and maintaining all Purchase Orders for Customer owned inventory
• Serves as relationship owner for designated customers to manage expectations, challenges, and issues with understanding and urgency. Escalates customer issues as appropriate within the organization. Negotiates business details with customers when necessary; and communicates those expectations and negotiations within the company
• Liaison between the customer and production team regarding problematic orders and communicates reconciliation in an efficient and specific manner. Balance customer needs with plant needs and provides appropriate resolution
• Validate customer orders are in correct MOQ, batch sizes, lead times, and correct pricing. Communication to customer of any required revisions
• Participate in meetings with planning and production to communicate changes, priorities, and issues to ensure meeting customer demands
• Manages the communication of aged inventory with the customer, including appropriate billing of monthly aged pallet fees to the customer. Will work with purchasing on analysis and reconciliation of aged inventory.
• Coordinates and compiles all miscellaneous and one-off billings for customers; providing appropriate supporting documentation and quotes on a timely basis
• Provides internal financial documentation to accounting department regarding billable units
• Supports internal departments by providing information and follow ups on customer issues. Will work closely with purchasing on any material supply concerns
• Responsible for running monthly, weekly, and daily reports to track on-time production and shipping, review customer capacities, as well as data for monthly KPI’s.
• Responsible for running weekly and monthly reports for Customers such as Open Order Reports, Open PO Report, Monthly Inventory, Consumption Reports, etc.
• Work with scheduling and production to ensure customer and site capacity to meet customer demands in efficient manner
• Follows up with quality and shipping teams to ensure on time shipments to meet customer needs.

Working Relationships/Key Stakeholders

• Excellent oral and written communication skills and ability to appropriately communicate information to cross functional stakeholders and external agencies
• Team player with the ability to work across multiple functions, cultures and disciplines
• Positive and constructive attitude
• Be accountable displaying high levels of integrity
• Able to work collaboratively with other departments and personnel to achieve goals

Physical Requirements

• Sit, bend, stoop, climb, and stand for long periods of time in one place
• Lift items up to 50 pounds or greater as needed
• Wear PPE and any other uniform requirements

Qualifications/Competencies

• Bachelor’s Degree required or 5+ years equivalent experience in purchasing / customer service roles
• ERP and prior contract manufacturing environment experience a plus.
• Ability to deal with strong business owners with positive attitude.
• Ability to see big picture when using purchasing concepts and practices
• Experience in negotiation and contract experience helpful
• Strong written and verbal communication skills as well as strong interpersonal skills including a high degree of professionalism and confidentiality.
• Willingness to be a team player as well as work independently.
• Ability to demonstrate initiative, prioritization, time management, follow through, and maintain a strong eye for detail as well as having a strong sense of urgency.
• Effectively work on with large scale and cross-functional projects.
• Proficient in Microsoft office including Excel, Word, Power Point, and Outlook.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.