Club Manager

Job Title: Club Manager Reports to: District Manager Status: Full Time – Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Oversee member service to ensure all team members provide excellent customer service at all times. Perform front‑desk tasks such as greeting and welcoming members, conducting gym tours, and handling member service issues and questions. Provide support to team members and club members. Create and maintain a positive image for the club. Coach and counsel staff performance to achieve company standards. Ensure prompt opening and closing of the gym. Educate staff on current marketing promotions. Complete manager portion of onboarding in Paycom for all new hires. Guarantee the club is open and staffed during all hours of business. Ensure that staff, including yourself, implement and adhere to all company policies and procedures. Order supplies and track inventory. Essential Behavioral Requirements Customer Service: Communicate and interact with customers (including coworkers and the public) in a way that exceeds their needs. Listening: Actively listen to customers, empathize, and collaborate to solve problems. Problem Solving: Recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed. Diplomacy: Demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and a strong work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Ability to lift up to 50 lbs less than 30% of the time. Benefits Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Vision insurance Dollars for Scholars Program Employee Appreciation Program Free membership for self and one family member or friend Team Member Support Team Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance Health Savings Account (HSA) Advancement Opportunities Compensation $47,500.00 per year #J-18808-Ljbffr