Retail Manager

Store Manager Job Description and Requirements

Job Related Duties: A Store Manager reports to

the Supervisor/General Manager of Store Operations and his/her responsibilities

include, but are not limited to the following:
• Flexibility to work on-call and as needed to accommodate operational and

scheduling needs.
• Day-to-day store operations, including scheduling, training, and supervising

employees and assistant managers.
• The Store Manager is responsible for the store profits, and all controllable

expenses; including labor, inventory levels, as well as cash and inventory

shortages.
• Self-motivated, dependable and able to work effectively in a fast-paced

environment while maintaining 100% total customer focus.
• Supervising and directing the activities of employees.
• Ensuring excellent customer service.
• Recruiting, training and development of employees.
• Motivate, encourage, and challenge store clerks.
• Promote and resolve customer complaints in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure the

store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are appealing to guests,

priced correctly, and displayed in a safe manner.
• Maintain quality brand image standards as pass evaluations.
• Supervise and discipline all store employees (and Assistant Manager)

according to company policy.
• Monitoring compliance with company policies and procedures.
• Maximizing sales and profitability.
• Monitor daily retail gasoline competitors and sending the prices to the

corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established

by management.
• Monitor cash overages/shortages, inventory shrinkage, and drive-offs daily.
• Conduct store meetings as needed with employees.
• Have the physical ability to perform all duties of a store clerk regularly.
• Implement monthly promotions, vendor policies and procedures and ensure all

POS advertising/signage is properly posted in a timely manner.
• Communicate and perform price change request, mark downs/ups as requested by

the Operations Manager. Communicate any issues with merchandise pricing with

Price Book Administrator.
• Creating positive store culture by treating employees fairly and with

respect.
• Monitoring and enforcing all safety and security policies and procedures and

reporting any and all unsafe conditions.
• Conduct regular Safety and Security Meetings and document with employees

attending signatures.
• Report and process all employee and customer incidents/accidents following

company procedures.
• Ability to work varied hours/days as business dictates.

Physical Requirements:
• Must be able to stand for extended periods of time.
• Lift, bend, twist, squat, reach overhead, climb ladders, enter and work in

cold climate (coolers and freezers) for up to 15 minutes.
• Prepare food such as pizza, subs, or any other food service provided at the

location.
• Tolerate the smell of gasoline fumes and cleaning products.
• Effectively lift and move a fire extinguisher, if necessary, to where it may

be needed.
• Have sufficient visual ability to check forms of identification.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor,

stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing

0-50 pounds.


Skills:
• Basic knowledge of computer applications (Excel, Word, etc.)
• Excellent interpersonal skills.
• Strong leadership and managerial skills.
• Strong team building and communication skills, including ability to

communicate verbally to both large and small groups of employees.
• Strong analytical skills.
• Strong understanding and commitment to Nittany MinitMart's corporate mission,

vision, and total customer focus.
• Ability to prioritize tasks and delegate effectively.
• Ability to handle difficult situations professionally.
• Ability to understand all information in the daily reporting of store

operations.

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Referral program
• Employee discount
• Profit sharing