Customer Support Associate

Job Description

Customer Support Associate - Urgently hiring in Santa Monica!

Job Title: Customer Associate
Pay: $25-$28 (based on experience)
Hours: Monday to Friday, 8:00 AM - 5:00 PM
Start Date: ASAP


Looking for a career that values stability, growth, and a positive work environment? Join a dedicated team at a renowned company with 70 years of heritage in designing luxurious bathroom and kitchen fittings as a Customer Support Representative in Santa Monica, CA, and make a difference every day.


As a Customer Support Associate, you'll be the friendly, helpful face for our customers, providing essential support and ensuring their needs are met with professionalism and care. You'll work closely with the Office Manager, sales team, and other office staff to deliver excellent service and keep our operations running smoothly.


What You'll Do
As a Customer Support Associate, you will be responsible for
• Answer incoming calls and reply to customer emails in a friendly, professional, and timely manner.
• Serve as the first point of contact for customer questions, order inquiries, and general requests.
• Provide customers with clear information and assist with straightforward questions and concerns.
• Gather necessary details when customers report issues and ensure they reach the right team members.
• Follow up on open matters to ensure customers receive responses or resolutions.
• Maintain a calm and helpful demeanor, even when customers are frustrated or issues arise.
• Prepare, organize, scan, file, and distribute customer and order-related paperwork.
• Assist with routine administrative tasks to support daily office operations.
• Keep customer records accurate within company systems and support team members as needed.
• Communicate order status, shipping, and availability details to customers.
• Collaborate with internal teams to obtain order information or resolve customer problems.
• Help escalate complex or unresolved issues to the Office Manager and ensure proper follow-through.


What You'll Bring
The ideal candidate for this role will have
• Strong communication skills, both verbal and written.
• A friendly, professional, and helpful attitude.
• Excellent organization and attention to detail.
• Dependability and punctuality.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to speak confidently with customers over the phone and via email.
• Good judgment about when to resolve issues independently or escalate.
• Patience and composure when managing customer concerns.
• A team-oriented mindset and willingness to help with various office tasks.
• Experience with high-end home fixtures and furnishings is a plus.


Why Join Us in Santa Monica?
• Enjoy a supportive environment that values professionalism, work/life balance, and camaraderie.
• Receive fully paid health, dental, and vision insurance, with company contributions to HSA.
• Benefit from generous paid time off: 2 weeks in the first year, increasing to 4 weeks from year 3.
• Participate in our 401(k) plan with company matching contributions.


Location & Schedule
This position is on-site in Santa Monica, CA, and offers a standard weekday schedule between 8:00 AM and 5:00 PM.


Ready to Take the Next Step?
If you're eager to begin a rewarding career as a Customer Support Representative in Santa Monica, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

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