Total Rewards Coordinator (6 month Temp)

Core responsibilities

Benefits administration and recurring operations

• Support benefits billing across Total Rewards including invoice review, reconciliation, and issue tracking. Ensure invoices are paid on time in partnership with Finance. Identify where invoice processing is challenged and can be more automated or streamlined in the future.
• Maintain employee inquiry intake, triage, routing, response tracking, and follow-up across Workday Help, the Total Rewards mailbox, and ask P+C. Proactively answer inquiries where possible and escalate those questions that require technical assistance.
• Complete defined Workday administrative tasks related to benefits such as new hire benefits enrollment and employee enrollment changes due to life events.
• Support and maintain administrative tracking reports related to leave-of-absence or COBRA and provide follow-up within established procedures. Identify ways to make reporting and tracking more automated using AI.
• Support defined processing activities including validation of benefit funding files, and data change processing related to Americas benefits.
• Assist with HSA vetting process, ensuring follow-through and outreach to employees is conducted in timely manner and if not, escalated to Total Rewards leadership.

Annual Cycles Support

• Support Benefits Open Enrollment by assisting with employee issues and tracking as well as reviewing deductions and reporting where needed.
• Support post-benefits open enrollment audits, reconciliations, and correction tracking in a timely manner to ensure any gaps or potential issues are identified and resolved with Total Rewards leadership.
• Support compensation cycle data-quality checks and reconciliations by coordinating audit worksheets between compensation teams, business partners and the People Tech teams. Confirm that any changes flagged have been adequately addressed in Workday.

Implementation Support

Support Achievers go-live readiness (Q1 2027) and post-launch issue triage, if any.

Process and Operating Discipline

• Across Total Rewards, using AI, assist with documentation of current-state procedures, handoffs, systems of record, and escalation thresholds.
• Identify recurring manual work and provide support with structured input for 2027 process mapping and automation prioritization.

Qualifications

• 1+ years of administrative or coordinator level experience, ideally HR-related or within benefits specifically.
• Expert user within Microsoft Excel and ability to navigate data and reporting with ease.
• Tech proficient and AI-forward mentality
• Practical experience supporting various HR processes and cycles such as open enrollment, compensation cycle etc. preferred.
• Working knowledge of Workday or a comparable HRIS; experience with payroll or benefits vendor files preferred.
• Strong attention to detail and comfort with recurring deadlines, data validation, and exception tracking.
• Ability to handle confidential employee and benefits information appropriately.
• Strong organization, follow-through, and written communication skills.
• Able to work independently within defined procedure.