Dental treatment Cordinator

Patient AmbassadorJob SummaryThe Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly. This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.Key ResponsibilitiesDeliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortableBuild strong relationships and establish trust quickly with patients and familiesPresent and explain treatment plans in a confident, professional, and persuasive mannerDrive case acceptance by effectively addressing concerns, overcoming objections, and communicating valueUtilize strong interpersonal and communication skills to connect with patients and improve treatment conversionFollow up with unscheduled treatment patients and re-engage opportunities into scheduled appointmentsDiscuss insurance benefits, financing options, and payment plans with confidenceMaintain a positive, energetic, and service-oriented attitude in a fast-paced environmentCollaborate closely with providers and office leadership to support patient care and office goalsQualifications1+ years of sales, customer service, hospitality, or patient-facing experience requiredProven ability to build rapport and connect with customers/patients at a high levelStrong communication, relationship-building, and closing skillsExperience working in a goal-driven or performance-based environment preferredDental or healthcare experience is a plus, but not requiredComfortable discussing financial arrangements and high-value servicesSkills & CompetenciesExceptional customer service and people skillsStrong ability to influence and connect with othersOutgoing, positive, and confident personalityConsultative sales mindsetExcellent communication and active listening skillsGoal-oriented and results-drivenStrong follow-up and organizational abilitiesAbility to thrive in a fast-paced, high-volume environment