Invoice to Cash (I2C) Global Process Leader - US Remote

JOB OVERVIEW: This role owns end-to-end process performance and strategy for the Invoice-to-Cash (I2C) tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The I2C GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies; specifically covering billing and invoice distribution, collections, cash application, risk management, and credit management activities. Reports to the VP, Global Business Services and owns the end-to-end operational performance for the I2C tower within GBS. KEY RESPONSIBILITIES: Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into I2C delivery commitments Own escalation accountability for I2C service gaps; ensuring billing disputes, collections issues, and cash application exceptions are surfaced, owned, and resolved without the business having to chase Govern the BPO vendor relationship for the I2C tower, including SLA enforcement, performance reviews, and commercial discipline across billing, collections, and cash application Lead daily and weekly operating cadence to manage billing runs, collections activity, cash application, and backlog Own SLA and KPI performance across I2C including billing delivery, days sales outstanding (DSO), collection effectiveness index (CEI), and cash application rates Forecast demand trends and align vendor staffing and capacity plans accordingly Ensure execution and documentation of process controls and audit requirements across I2C activities Maintain exception management framework aligned to policy and governance standards Build and prioritize continuous improvement pipeline including automation and simplification within the I2C tower Partner with Process Excellence and Digital teams to deliver measurable productivity gains across billing, collections, and cash applications SPECIFIC KNOWLEDGE & SKILLS: Acts as the voice of the business inside GBS; owning the I2C service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metrics Proven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the I2C delivery model Familiarity with the upstream order management and customer service processes that feed I2C; with the ability to partner across tower boundaries to resolve systemic handoff issues Strong operational leadership with deep understanding of I2C processes; including billing and invoicing, credit management, collections, risk management, and cash application Expertise in I2C KPI management (DSO, CEI, billing delivery accuracy, cash application rates), root cause analysis, and structured escalation frameworks Experience managing outsourced or hybrid retained-vendor delivery models within an I2C or receivables context Capacity planning and workforce optimization capability across geographies Experience managing outsourced service providers in SLA-based environments Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environment Demonstrated track record of driving year-on-year productivity improvement High attention to detail with strong financial and commercial acumen Cross-functional coordination across functional groups and customer teams Exceptional analytical, organizational, and resource-planning abilities Demonstrated initiative, autonomy, and creativity in problem-solving Proven ability to manage multiple tasks and prioritize and execute effectively Excellent oral and written communication skills for effective collaboration Strong interpersonal skills, fostering collaborative teamwork across disciplines Strong planning discipline with excellent conceptual and organizational skills GENERAL SKILLS & COMPETENCIES: Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skills Outstanding verbal and written communication skills and ability to resolve disputes effectively and efficiently Outstanding presentation and public speaking skills Mastery independent decision making, analysis and problem-solving skills Understand, interpret and act on financial information and external trends that contribute to business profitability Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibility Lead teams to achieve company goals and solve complex business issues in creative and effective ways Mastery planning and organizational skills and techniques Communicate effectively with senior management and key stakeholders Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationships Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures Lead and develop virtual teams Mastery in multiple technical and business skills Excellent strategic planning skills MINIMUM WORK EXPERIENCE: Typically, 12 or more years of professional experience of increasing responsibility and complexity in Finance operations, order-to-cash, or shared services leadership roles; 7 or more years of management experience. PREFERRED EDUCATION: Typically, a Bachelor's Degree or global equivalent in Finance, Accounting, or a related discipline. Master's degree or global equivalent is preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 20%. Office environment. No special physical demands required. The posted range for this position is $184,000 - $263,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. This position is eligible for a bonus not reflected in the posted range. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: View email address on click.appcast.io UK and Ireland Candidates: View email address on click.appcast.io Australia and New Zealand Candidates: View email address on click.appcast.io Malaysia Candidates: View email address on click.appcast.io Italy Candidates: View email address on click.appcast.io It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.