Service Writer

Job TitleEssential DutiesOperate safely and in compliance with all established HSSE policies and proceduresEnsure DVIRs are filled out entirely and creates an initial service orderWork with technicians and shop leads to coordinate service times between the Shop and OperationsMeets with operations and equipment control to understand requirements and provide information to the Service TeamAct as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notificationContact operations or drivers in the case of additional work; relay details of additional work and time delay, if anyEnter service/repair details in the system, proofing repair descriptionsConfirm parts and labor are billed correctlyInput Vendor ROs and confirm proper invoicingCheck warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are requiredIssue purchase orders; code, track, and report expenditures as directedServes as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.Provide excellent customer service to internal and external customersDevelop and maintain positive working relationships with the shop staff, peers, customers, and managementPerforms other duties as assignedQualificationsHigh school diploma or equivalent GEDTwo to three years administrative experience, experience in a vehicle or maintenance equipment shop preferredKnowledge, Skills, and AbilitiesBasic technical understanding of truck/automotive functionalityWorking knowledge in MS Office applications including Word, Outlook, and ExcelExcellent written, verbal, and listening skillsAbility to understand and relate technical issues to the service team from non-technical descriptions and sourcesExcellent customer service, time management, and organizational skillsHigh level of attention to detail and accuracy; audit and approve own workFollows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plansBenefitsWe're committed to taking care of you and your family, today and in the future.Here's what you can look forward to:CompensationCompetitive hourly rate range: $28.10 – $43.50, depending on experience and qualifications$5.00 per hour Location DifferentialHealth & WellnessEmployer subsidized medical, dental, and vision coverage for you and your family/dependents.Employer?paid life insurance, accidental death and dismemberment (AD&D), and short?term and long-term disability coverageRetirementGenerous 401(k) plan with a 4% company matchPaid Time Off2 weeks' vacation annually7 company holidays7 days of sick leave annuallyExtras that Make a DifferenceUp to $5,250 per year in tax-free educational assistance to assist with career development and growthLocation / Shift Differentials (if applies) added onto Base Hourly WageAnnual boot reimbursementIf you can perform your duties with an unwavering commitment to safety while diligently adhering to all established HSSE policies and procedures to cultivate a workplace that prioritizes and ensures safety is the highest priority, apply today!