Career Advisor

Career Advisor

The Career Advisor position provides a wide range of services for job seekers and employers including, but not limited to, job readiness support, resume development, interview techniques, outreach, screening, assessments, work readiness workshops, job development training assistance, recruitment events, and follow up services. The Career Advisor staffs the Goodwill SOLAC Community Career Centers. The Career Advisor reports to the Vice President (VP) of Workforce Development. As instructed by the VP, the Career Advisor is responsible for the job placement of Job Seekers accessing the Community Career Center. In addition, this position will provide recruitment services for businesses to assist with their hiring needs. The Career Advisor will assess regional employer’s/industries’ hiring needs and will determine how Goodwill SOLAC can best serve the employer/industry workforce needs. The Career Advisor must exhibit strong skills in job development and marketing of job placement services as job placement outcomes are critical to the success of the Community Career Centers. The Career Advisor will also work closely with the other Goodwill SOLAC employment training staff to assure all Goodwill SOLAC participants have access to job opportunities. The Career Advisor will also interface with other Goodwill departments, including, but not limited to Human Resources, Marketing and Public Relations, Accounting, and Retail Operations, as it relates to job placement. The Career Advisor will provide resume development support. The Career Advisor will connect job seekers to community resources (as necessary) including, but not limited to, childcare services, housing services, educational/GED services, and financial literacy services. Occasional evening and weekend work related activities are a requirement for this position. Will serve 20 people per week in accessing their respective Career Center. Will place into employment 10 placements per month per Career Center.

Exemplary Duties / Responsibilities:

Planning and Development Functions

• Participates in a Team Approach along with the other Career Advisor staffing the Community Career Center.
• Educates both employers and job seekers as to the necessity of providing employment verification documentation to the Career Advisor in a timely manner.
• Utilizing a Client Management database, develops and records new business contacts weekly and prepares weekly and monthly summaries of activities for review by the VP.
• Advises job seekers on resume preparation, application completion, and using the Internet and other on-line platforms for job search purposes.
• Coordinates efforts with the area American Job Centers of California (AJCCs), Career Centers, and EDD offices relative to meeting the staffing needs of local businesses.
• Stays current on regional employment trends and articulates those trends to the VP, executive management team, and Board of Trustees as requested.
• Relates tax credit savings or other hiring incentive information to prospective employers.
• Keeps abreast of occupational training needs, local labor market fluctuations, economic trends and entry level requirements to ensure participants’ employment.
• Oversees new business development by conducting positive recruitments or mini-job fairs at the Community Career Center sites.
• As assigned by the VP, Goodwill SOLAC represents at various business and community events (such as Rotary, Chambers of Commerce, PIHRA, etc.) that will include public speaking, multi-media presentations, and other types of information sharing regarding services offered by Goodwill for employers and job seekers.
• Conducts satisfaction surveys of those job seekers and employers who access the Community Career Centers.

Quality Assurance Functions:

• Is responsible for implementing standards, evaluation procedures, employer satisfaction surveys and other tools for reviewing and monitoring the overall quality and effectiveness of Goodwill SOLAC job development and job placement programs as per Goodwill SOLAC and CARF specifications.
• As assigned by the VP participates in periodic monitoring and evaluation of Goodwill SOLAC employment training programs.
• As requested, generates reports as to the effectiveness of the various Workforce Development programs and forwards recommendations for new training program development, job placement services, and job retention improvement to the VP.

Minimum Qualifications:

Education/Experience:

Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:

• Bachelor’s degree in human resources, marketing, business, human services, or related discipline preferred along with four years of significant sales and marketing experience preferably in the labor market/staffing industry.
• An additional three years of significant sales, marketing and/or job placement experience may substitute for the degree.

Knowledge & Skills:

• strong organizational and time management skills
• significant experience in utilizing a client management database
• ability to analyze data and write clear, accurate and concise reports
• ability to communicate effectively in small & large groups, inclusive of public presentations
• strong computer skills including word, excel, email, calendar, publisher and PowerPoint
• ability to utilize on-line websites such as Indeed, Linked In, etc. for job seeking opportunities
• ability to utilize social media sites to reach out to job seekers and employers
• ability to collaborate with a team of professionals
• self directed, decisive
• team player, adapts to change
• self-confident, performs at the highest measure of competence
• self-reliant, takes initiative
• strong commitment to continued learning
• strong professional demeanor and character

License/Certification:

• Must possess a valid California motor vehicle operator’s license and must be willing to use his/her personal vehicle in the course of employment.

Core Competencies:

• Results Driven - Defines appropriate goals, works toward achieving them, and articulates a clear vision and steps for achievement.
• Communication - Communicates effectively, delivers presentations, and demonstrates good listening skills.
• Customer Service - Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers. The ability to bounce back from setbacks, stay focused under pressure, and maintain a positive outlook.
• Compliance & Regulatory Knowledge - Understands legal and regulatory requirements relevant to the role, ensuring that processes comply with industry standards and laws.
• Critical Thinking - Analyzes situations objectively, makes reasoned judgments, and identifies the most appropriate course of action.
• Time Management - Prioritizes tasks, meets deadlines, and manages workload to achieve maximum productivity and effectiveness.
• Adaptability - Adjusts to changes in the work situation, design, and requirements. Maintains work objectives when faced with unexpected obstacles.
• Initiative - Accepts non-routine tasks, uses creativity and imagination to accomplish work, and initiates new objectives and/or improvements without direct supervision.
• Emotional Intelligence (EQ) - Ability to perceive, control, and evaluate emotions—both one’s own and others’ - to facilitate better interpersonal communication, leadership, and conflict resolution.
• Organization Skills - Information is organized and accessible, maintains an efficient workspace, and manages time well.

Location:

• Corporate Office, while servicing all Goodwill Southern Los Angeles County locations as needed.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.