Technical Support Engineer

AlexaHire

San Diego, CA

Technical Support Engineerby Illuminate Studio in San Diego, CACustomer Service07/06/2022#### OverviewAs a Technical Support Engineer, you will work within a Product Delivery Team fused with UX, engineering, product and data talent. You will help the team design beautiful interfaces that solve business challenges for our clients. We work with a number of Tier 1 banks on building web-based applications for AML, KYC and Sanctions List management workflows. This role is ideal if you are looking to segue your career into the FinTech or Big Data arenas.#### Responsabilities* Be involved in every step of the product design cycle from discovery to developer handoff and user acceptance testing.* Work with BAs, product managers and tech teams to lead the Product Design* Maintain quality of the design process and ensure that when designs are translated into code they accurately reflect the design specifications.* Accurately estimate design tickets during planning sessions.* Contribute to sketching sessions involving non-designersCreate, iterate and maintain UI deliverables including sketch files, style guides, high fidelity prototypes, micro interaction specifications and pattern libraries.* Ensure design choices are data led by identifying assumptions to test each sprint, and work with the analysts in your team to plan moderated usability test sessions.* Design pixel perfect responsive UI’s and understand that adopting common interface patterns is better for UX than reinventing the wheel* Present your work to the wider business at Show & Tell sessions.#### Requirements* 4+ years of system administration experience with the Microsoft Server platform (2012/2016, Microsoft IIS, Active Directory)* 3+ years of hands-on system administration experience with AWS (EC2, Elastic Load Balancing, Multi AZ, etc.)* 4+ years of SQL Server, MySQL* Working knowledge of Encryption techniques and protocols, Multi-factor authentication, Data protection, Penetration testing, Security threats* Bachelor’s Degree, or 4+ years of hands-on IT experience#### Skills* Programming experience developing web applications with the Microsoft .NET stack and a basic knowledge of SQL* Development experience with Angular, Node.JS, or ColdFusion* HTML, CSS, XHTML, XML* Hypervisors, SAN’s, load balancers, firewalls, and Web Application Firewall (WAF)* Experience with Higher Logic (a collaboration platform)* MongoDB, Drupal* Mobile App Development (iOS and Android)* Episerver CMS* Microsoft Team Foundation Server* Speaker Management System (Planstone)ExperienceMin 1 yearWork LevelEntry-LevelEmployment TypePart TimeSalary20k-40k / year
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