Customer Service Representative

Staffing Technologies

Lawton, OK

Customer Service Representative

Responsibilities include:

Providing exceptional customer service consistent with core service standards and metrics
Providing information to prospective customers, initiating new service and properly setting up customer accounts
Dispatching technicians to scheduled appointments
Adjusting errors and handling customer concerns
Maintaining good customer relationships

The main function is routing and scheduling.

Catching up on previous messages and handling last-minute reschedules.
Daily deposits and accounts payable (paying vendors).
Data entry and entering customer contracts/service agreements (from HSIs/sales guys).
Taking payments.
Making outgoing collection calls (varies from 1015 calls on busy days to 3060 on slow days).
Assisting with month-end close processes (with a checklist).

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Vacancy posted 13 hours ago

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