Director of Contact Center Transformation & AI Solutions

PwC seeks a Director for Contact Center Transformation to lead strategic direction, oversee AI-enabled solutions, and guide multi-project initiatives with executive client relations. You will mentor teams and drive improvements in client support experiences using data, analytics, and modern UX design practices. The role emphasizes leadership, collaboration across multidisciplinary teams, and a commercial mindset to scale PwC’s contact center offerings while maintaining PwC’s standards of quality #J-18808-Ljbffr PwC