Sr Salesforce Developer

Senior Salesforce Developer

As a Senior Salesforce Developer, you’ll be comfortable with the development, design, and implement customizable solutions within salesforce based upon CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. Responsibilities for this position include but are not limited to:

• Participate in vendor solution design sessions for client projects providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning, and application integration to ensure the vendor solution is efficient, cost-effective, and easily maintainable for SOM.
• Work with the customer and end users to define technical requirements for new projects and any future enhancements.
• Lead technical workshops and design sessions with the Customer.
• Propose/articulate design/architecture options with pros/cons
• Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Review technical architecture deliverables throughout development to ensure quality and requirements traceability.
• Has overall technical responsibility for the technical aspects of the project environments
• Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
• Provide oversight on QA efforts to ensure adherence to quality assurance standards.
• Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
• Technical leadership, to include coaching and mentoring, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Excellent written and verbal communication skills.

Salesforce

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce.com lifecycle implementations
• In-depth understanding of the capabilities and constraints of the Salesforce
• Strong hands-on experience in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
• Knowledge in implementing solutions using configurations(no-code) such as Flows, process builders, and workflow Rules. Etc.
• Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions.
• Hands-on experience with integrating Salesforce with cloud-based applications and on-premises applications using standard and custom REST APIs
• Good Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.)
• Hands-on experience in implementing various authentication protocols(oAuth) to integrate 3rd party applications.
• Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
• Understands web services and other technologies that can be used to transport data in an enterprise environment and interact with Salesforce.com
• Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
• Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts.
• Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform
• Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
• Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process.
• Identification of risks and issues from a technical perspective.

The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.

Qualifications

• Salesforce experience
• Experience leading Enterprise Salesforce implementations.
• Experience with SFDX and Salesforce Development Lifecycle
• Azure DevOps experience
• Azure DevOps best practices
• Understanding Azure Licensing and Costing is a plus.
• Exposure to data migration and/or cloud integration projects
• At least 6 years of strong developing experience in salesforce
• At least 6 years of experience with Visualforce, LWC, Aura, Apex, HTML5, and JavaScript within the Salesforce platform
• At least 5 years of experience with Service Cloud
• At least 3 years of experience with Salesforce Lightning and LWC
• At least 6 years of Salesforce development and administration.
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator
• Nice to have Salesforce Certified Platform Developer II
• Other experience that would be beneficial but not strictly required
• Experience with Conga and DocuSign.
• Experience integrating CRM solutions with Contact Center Enterprise (like NICE InContact)
• Previous Software QA/Testing experience
• Experience with governmental processes and procedures relating to compliance and prior work with FEDRAMP-compliant tools.