Customer Service Specialist

divh2Customer Service / Dispatcher/h2pAt Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction./ppThe Customer Service / Dispatcher role is an integral part of our operations our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time./ppCustomer Service / Dispatcher Benefits | What We Offer/pulliPaid Time Off/liliCompany Gatherings/liliRecognition Rewards/liliPositive Team Atmosphere/li/ulpCustomer Service / Dispatcher Responsibilities | What Youll Be Doing/pulliEffectively manage incoming calls/liliIdentify and assess customers needs to achieve satisfaction/liliBuild sustainable relationships of trust through open and interactive communication/liliProvide accurate, valid, and complete information by using the right methods/tools/liliMeet personal/team sales targets and call handling quotas/liliSchedule communicate with technicians to meet customer requirements/liliAssign work orders based on priority to the available workforce/liliHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution/liliKeep records of customer interactions, process customer accounts, and file documents/liliFollow communication procedures, guidelines, and policies/liliGo the extra mile to engage customers/li/ulpCustomer Service / Dispatcher Qualifications | What You Bring/pulliProficiency with ServiceTitan software (required)/liliPrevious experience in the home services industry (required)/liliStrong phone contact handling skills and active listening/liliCustomer orientation and ability to adapt/respond to different types of customers/liliExcellent communication skills (English/Spanish Bilingualism preferred)/liliAbility to multi-task, prioritize, and manage time effectively/li/ulp*Each location is independently owned and operated/p/div