Asset Protection Specialist

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the first point of contact for guests, providing a warm, welcoming face while ensuring safety and compliance throughout the dispensary. Key Responsibilities Greet visitors with warmth and professionalism, serving as the first smiling face guests encounter. Manage the check‑in process efficiently while upholding compliance standards. Set the “RISE Vibe” and provide basic concierge‑level support such as answering common questions and directing traffic. Act as a visible, approachable presence to deter incidents and maintain calm, order, and safety. Monitor store entry/exit points and perimeters to ensure safety, comfort, and regulatory compliance. De‑escalate situations with empathy, tact, and clear communication. Assist team members with safety, cleanliness, compliance, and guest flow by escorting customers and remaining alert and mobile. Report and respond promptly to safety, security, or compliance incidents. Support emergency procedures including fire, evacuation, or weather response. Conduct visual inspections and checklists per SOPs to maintain a secure, hazard‑free environment. Collaborate with store teams, leadership, and customers to build trust and share insights on guest interactions and security risks. Support the training of new APS team members in warm, professional, and compliant behavior. Perform other duties as assigned. Qualifications Minimum of one year of customer‑facing or concierge experience (preferred). Familiarity with POS systems and/or compliance technology (preferred). Security, military, or law enforcement background a plus if combined with strong guest‑first hospitality focus. Ability to work a schedule that includes varying shifts—mornings, days, nights, weekends, and holiday/extended hours. Reliable attendance and punctuality. Pass all required background checks, including state cannabis employment requirements. Valid driver’s license or state ID. 21 years or older with all state cannabis employment requirements met. Compliance with all legal and company regulations for cannabis industry work. Additional Requirements Remain alert and responsive during extended periods. Move around the dispensary to assist customers and fulfill assignments. Stand or walk for extended periods, indoors and outdoors. Communicate effectively with individuals and groups. Operate POS, computer, and office productivity software. Collect and verify customer information, including dates of birth and order details. Move inventory up to 30 lb. independently. Maintain a visible and mobile presence throughout the shift; this is not a desk job. Skills Friendly, professional demeanor with excellent interpersonal skills. Remain calm and empathetic under stress. Deliver outstanding customer service consistently. Build effective relationships with all employees. Excellent verbal and written communication. Understanding of cannabis laws, safety regulations, local codes, and SOPs. Follow instructions and incorporate constructive feedback. Professional integrity, including confidentiality and HIPAA compliance. Working Conditions Fast‑paced, patient and customer‑facing retail environment. Outdoor duties in varying weather conditions may be required. Exposure to cannabis and potential allergens in the environment. Our Mission To promote well‑being through the power of cannabis. EEO Statement We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought. Green Thumb Industries is an equal‑opportunity workplace. #J-18808-Ljbffr Green Thumb