Retail Supervisor

$16.25 per hour

LEGOLAND

Concord, NC

What you'll bring to the team

Retail Supervisor - SEALIFE Charlotte

What You’ll Do:

In this exciting leadership role, you will:

Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
Deliver outstanding guest care aligned with Guest Obsession standards
Motivate, coach, and develop team members to reach their full potential
Deliver engaging daily team briefings and maintain clear communication
Support daily operations and ensure all positions are effectively covered
Uphold the highest retail standards of safety, presentation, and guest service
Empower the team to confidently handle service recovery moments
Monitor Retail guest-facing areas and help enhance the overall experience
Provide feedback to drive performance and maximize sales opportunities
Assist with scheduling, training, and performance support
Support Duty Manager shifts overseeing attraction-wide operations
✨ Encourage new ideas and innovation to improve the business

Qualifications & Experience

What You'll Bring:

To thrive in this role, you’ll need:

✔ High school diploma or GED
✔ Supervisory experience in a high-volume Retailenvironment
✔ Strong leadership and communication skills
✔ A calm, confident approach in a busy, high-energy setting
✔ Excellent guest service and problem-solving abilities
✔ Sales awareness and attention to detail
✔ Comfort working with POS or computerized systems
✔ The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments!

Benefits

Benefits of Joining Merlin Entertainments!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨

Pay Range

USD $16.25/Hr.

Submit a Referral (

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Software Powered by ICIMS (

Location (Country-State-City) US-NC-Concord, NC

Job ID 2026-13538

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name SEA LIFE Charlotte

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Vacancy posted 1 day ago

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