IT Desktop Support
$20 per hourIntegrated Resources Inc
Duration: 5 months, possibility of extension
Schedule: M-F, 8am - 5pm, some flexibility may be required
Pay: $20 hourly Job Description:
Role Overview
Daily Tasks (include but are not limited to)
Additional Responsibilities
Required Skills/Experience
Required Education
Preferred Certifications
Performance Expectations
Schedule: M-F, 8am - 5pm, some flexibility may be required
Pay: $20 hourly Job Description:
Role Overview
- Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Valley (USA).
- Work with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.
- Utilize internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or accurately route tickets in accordance with documented processes.
Daily Tasks (include but are not limited to)
- Active Directory administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Office 365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Remote connection/utilization
- Asset management
- Microsoft Edge, Google Chrome, and various browser support
- Installation/configuration of Adobe products
- Installation/configuration of Check Point endpoint client software
- Printer/driver troubleshooting and installation
- ServiceNow utilization
- Deployment/configuration of standard IP telephony
- Hardware ordering and deployment
Additional Responsibilities
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling and follow-ups
- End-user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE servers
- Smart Hands tasks/functions outside of standard operational work
Required Skills/Experience
- 1+ year of hardware experience (beyond imaging/deployment) or relevant experience
- Excellent problem-solving and communication skills
- Proven experience in Windows OS deployment, especially Windows 11
- Basic knowledge of Command Prompt and PowerShell
- Willingness to learn and grow
Required Education
- Associate's degree (preferred)
- High School Diploma or GED (minimum required)
Preferred Certifications
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
Performance Expectations
- Performance is measured on key performance indicators (KPIs), priority matrix comprehension/adherence, SLA compliance, and customer service.
- Provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
- Interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
- Take ownership of follow-up status and communicate progress regularly to customers and leadership (when requested).
- Demonstrate excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking abilities.
Vacancy posted 3 days ago
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