IT Desktop Support

Integrated Resources

Duration: 5 months, possibility of extension
Schedule: M-F, 8am - 5pm, some flexibility may be required
Pay: $20 hourly

Job Description:
Role Overview

Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Valley (USA).
Work with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.
Utilize internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or accurately route tickets in accordance with documented processes.

Daily Tasks (include but are not limited to)

Additional Responsibilities

Required Skills/Experience

1+ year of hardware experience (beyond imaging/deployment) or relevant experience
Excellent problem-solving and communication skills
Proven experience in Windows OS deployment, especially Windows 11
Basic knowledge of Command Prompt and PowerShell
Willingness to learn and grow

Required Education

Preferred Certifications

Performance Expectations

Performance is measured on key performance indicators (KPIs), priority matrix comprehension/adherence, SLA compliance, and customer service.
Provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
Interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
Take ownership of follow-up status and communicate progress regularly to customers and leadership (when requested).
Demonstrate excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking abilities.

Vacancy posted more than 2 months ago

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