IT Desktop Support

$20 per hour

Integrated Resources Inc

Duration: 5 months, possibility of extension
Schedule: M-F, 8am - 5pm, some flexibility may be required
Pay: $20 hourly

Job Description:
Role Overview

Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Valley (USA).
Work with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.
Utilize internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or accurately route tickets in accordance with documented processes.

Daily Tasks (include but are not limited to)

Active Directory administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Office 365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remote connection/utilization
Asset management
Microsoft Edge, Google Chrome, and various browser support
Installation/configuration of Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting and installation
ServiceNow utilization
Deployment/configuration of standard IP telephony
Hardware ordering and deployment

Additional Responsibilities

Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling and follow-ups
End-user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE servers
Smart Hands tasks/functions outside of standard operational work

Required Skills/Experience

1+ year of hardware experience (beyond imaging/deployment) or relevant experience
Excellent problem-solving and communication skills
Proven experience in Windows OS deployment, especially Windows 11
Basic knowledge of Command Prompt and PowerShell
Willingness to learn and grow

Required Education

Associate's degree (preferred)
High School Diploma or GED (minimum required)

Preferred Certifications

CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+

Performance Expectations

Performance is measured on key performance indicators (KPIs), priority matrix comprehension/adherence, SLA compliance, and customer service.
Provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
Interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
Take ownership of follow-up status and communicate progress regularly to customers and leadership (when requested).
Demonstrate excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking abilities.

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Vacancy posted 3 days ago

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