Outreach SME- Fully Cleared

Opportunity Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. Responsibilities Troubleshoot system issues and perform first-level corrective maintenance. Address complex user questions and provide clear guidance. Support other help desk technicians when advanced assistance is needed. Deliver concise operational updates to customer teams. Follow and maintain SOPs and SLAs. Maintain and update the ticket-tracking system. Qualifications 15+ years experience with IC tools and capabilities High School diploma Understanding of product workflows in an operational environment. Active TS/SCI Clearance with Polygraph Required Salary range - $80,000-$170,000, based on qualifications/experience Please check out our amazing benefits and generous PTO plan. White Sky Technologies, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr White Sky Technologies LLC