Chief Operations Officer (Bank/Financial Services experience only)

Chief Operations Officer


This is not a Remote/Work From Home opportunity.

• Owns the enterprise operations strategy, aligning people, processes, systems, and controls with the Bank's long-term strategic plan.
• Serves as a key member of the Executive Leadership Team, contributing to institution-wide planning, capital deployment priorities, risk posture decisions, and innovation initiatives.
• Translates high-level strategic objectives into executable operational roadmaps with measurable outcomes.
• Provides informed, data-driven operational insight to the CEO and Board, elevating operations from a support function to a strategic differentiator.

• Leads all core operational and administrative functions, ensuring seamless execution across deposit operations, loan operations, treasury support, core systems, payments, and related back-office disciplines.
• Establishes and enforces operating standards, service-level expectations, and performance benchmarks designed to improve productivity and reduce operational risk.
• Designs, documents, and continuously refines institutional policies, procedures, and internal controls in accordance with regulatory requirements and safety and soundness expectations.
• Identifies root causes of operational inefficiencies or breakdowns and implements durable, scalable solutions.
• Oversees the development and maintenance of procedural manuals, system documentation, and internal reference materials to ensure knowledge continuity and audit readiness.

• Ensures operational activities adhere to all applicable state and federal banking regulations, audit standards, and internal risk management frameworks.
• Partners closely with Compliance, Risk, Finance, and Internal Audit to maintain a strong control environment and exam-ready culture.
• Serves as primary management liaison to the Board of Directors and Audit Committee for operational matters, delivering transparent reporting on performance, risk metrics, and remediation initiatives.

• Collaborates with Information Technology leadership to align system architecture with operational strategy.
• Chairs or actively participates in the IT Steering Committee, prioritizing technology investments and ensuring disciplined project governance.
• Evaluates and approves operational technology enhancements, core upgrades, and vendor-supported solutions that improve automation, data integrity, cybersecurity posture, and client experience.
• Maintains a forward-looking view of industry trends, fintech partnerships, and digital transformation opportunities to preserve competitive relevance within the Bank's geographic footprint.
• Ensures optimal performance and reliability of data processing platforms and mission-critical technical services.

• Maintains executive-level relationships with key strategic vendors, ensuring accountability, performance standards, and cost discipline.
• Leads contract negotiations, service reviews, and ongoing vendor risk assessments to protect institutional interests.
• Drives measurable value from third-party partnerships through performance monitoring and structured review processes.

• Builds and develops a high-performing operations team capable of supporting growth and complexity.
• Identifies skill gaps and champions targeted training and leadership development initiatives.
• Sets the tone for professionalism, accountability, and collaboration, reinforcing the Bank's core values.
• Fosters a culture of operational excellence, continuous improvement, and employee engagement.