Help Desktop Support w/Smartsheet, Zendesk Technology, Salesforce, and JIRA at The Consortium, [...]

Help Desktop Support w/Smartsheet, Zendesk Technology, Salesforce, and JIRA Location: The Consortium, Inc., Washington DC. Responsibilities Provides project coordination and help desk support to volunteers on operation systems. Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant. Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program. Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings. In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses. Qualifications Bachelor's Degree is required. At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials. Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created. Preference to take responsibility, coordinate multiple projects at once, and deliver professional work product promptly and on deadline. Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools. Can be fully remote or onsite in the Washington DC office if preferred. #J-18808-Ljbffr Shell Lubricants Hub Hamburg